-=PCTechTalk=- CORRUPT REGISRTY
- From: "Jan Robey" <hrstreak@xxxxxxxxxxx>
- To: "_PCTechTalk" <pctechtalk@xxxxxxxxxxxxx>
- Date: Sat, 21 Feb 2009 09:49:53 -0500
I am sorry to say the keyboard & mouse still will not connect with
Bluetooth. A pop-up has been constantly appearing & when I mentioned it to
the Dell tech he said it probably was there because he was trying to
download the Bluetooth drivers. The pop-up said, "Vista was blocking a
startup program". Well, this morning I took a look & it was HID switch,
which I looked up on the net & it said it was Bluetooth related.
I asked the tech for an explanation & she said that is why it is a software
issue not a hardware one. My long term hardware warranty does not cover
software issues...that is fee based.
So, G, where can we go from here?
Jan
----- Original Message -----
From: Jan Robey
To: pctechtalk@xxxxxxxxxxxxx
Sent: Friday, February 20, 2009 4:48 PM
Subject: CORRUPT REGISRTY
Greetings G,
I ran the scan overnight & found the two drivers the Dell tech had saved on
my desktop & ran them as administrator. Even though there were two
different downloads on my desktop, I think only one was necessary. My
reasoning is that the two techs prior to the last one only tried one. The
last fellow tried the other because the first one wouldn't go in. The only
reason I bring this up is because only one of the drivers went in & the
second one had compatibility issues. One going in is more than the Dell
tech's could accomplish. It went all the way through the Dell XPS Bluetooth
Connection wizard but in the end it said that the keyboard failed to
connect. But then it asked me to verify that the keyboard had sufficient
battery charge. Since I had to replace the keyboard with a regular keyboard
I took it off & placed it elsewhere for safety. Being a new keyboard, it
couldn't have been charged because the only way to charge it is to attach it
to the computer.
It is now attached & should be charging, so I am hoping tomorrow morning the
keyboard will be working. If that is the case, is it safe to think there
really is no further problems with this computer?
I will keep my fingers crossed through the night & tomorrow I will let you
know if indeed the keyboard & the mouse recognize the Bluetooth card.
Thanks,
Jan
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