Re: oracle support response time
- From: Guillermo Alan Bort <cicciuxdba@xxxxxxxxx>
- To: wbfergus@xxxxxxxxx
- Date: Mon, 19 Apr 2010 16:23:38 -0300
I have a high priority issue and cannot open an SR, I keep getting an error.
And I cannot use the 'contact us' link either since it is, in fact, an SR.
MOS definitely sucks, and support level has fallen seriously since two years
ago.
I will have to call in the SR, which is a haggle and then I'll have to
upload the files to the FTP and it's been ages since I did that...
anyway... just needed to vent a little.
Alan.-
On Mon, Apr 19, 2010 at 3:49 PM, Bill Ferguson <wbfergus@xxxxxxxxx> wrote:
> It's too bad they don't have somebody you can complain to that
> actually cares. Those "How did we do?" surveys are pretty useless in
> my opinion, I don't think anybody looks at those except for the total
> of the numbers each month.
>
> --
> -- Bill Ferguson
> --
> //www.freelists.org/webpage/oracle-l
>
>
>
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