Re: oracle support response time

Well, I do that too.  Doesnt always work though.

On Mon, Apr 19, 2010 at 9:29 AM, Ozgur Ozdemircili <
ozgur.ozdemircili@xxxxxxxxx> wrote:

> Well,
>
> I sometimes go with the old trick. Ping them saying "hello" or
> something.Surely helps them remember youre there waiting.
>
>
>
> Özgür Özdemircili
> http://www.acikkod.org
> Code so clean you could eat off it
>
>
>
> On Mon, Apr 19, 2010 at 3:29 PM, Andrew Kerber <andrew.kerber@xxxxxxxxx>wrote:
>
>> Yes, I have definitely noticed that.  Even for severity one tickets.
>> Seems like every time I enter a sev 1 ticket, I have to follow up with a
>> phone call to get someone to actually help with it.
>>
>>
>> On Mon, Apr 19, 2010 at 8:14 AM, Dba DBA <oracledbaquestions@xxxxxxxxx>wrote:
>>
>>> Anyone else noticed that over the last year it has taken  longer and
>>> longer to get responses from support? I have also had multiple tickets where
>>> if I do not call in, I never get a response. I have had to call in for the
>>> same ticket every time I update it. Anyone else notice this?
>>
>>
>>
>>
>> --
>> Andrew W. Kerber
>>
>> 'If at first you dont succeed, dont take up skydiving.'
>>
>
>


-- 
Andrew W. Kerber

'If at first you dont succeed, dont take up skydiving.'

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