Re: oracle support response time
- From: Ozgur Ozdemircili <ozgur.ozdemircili@xxxxxxxxx>
- To: andrew.kerber@xxxxxxxxx
- Date: Mon, 19 Apr 2010 16:29:45 +0200
Well,
I sometimes go with the old trick. Ping them saying "hello" or
something.Surely helps them remember youre there waiting.
Özgür Özdemircili
http://www.acikkod.org
Code so clean you could eat off it
On Mon, Apr 19, 2010 at 3:29 PM, Andrew Kerber <andrew.kerber@xxxxxxxxx>wrote:
> Yes, I have definitely noticed that. Even for severity one tickets. Seems
> like every time I enter a sev 1 ticket, I have to follow up with a phone
> call to get someone to actually help with it.
>
>
> On Mon, Apr 19, 2010 at 8:14 AM, Dba DBA <oracledbaquestions@xxxxxxxxx>wrote:
>
>> Anyone else noticed that over the last year it has taken longer and
>> longer to get responses from support? I have also had multiple tickets where
>> if I do not call in, I never get a response. I have had to call in for the
>> same ticket every time I update it. Anyone else notice this?
>
>
>
>
> --
> Andrew W. Kerber
>
> 'If at first you dont succeed, dont take up skydiving.'
>
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