Re: oracle support response time

All of this really makes me wonder.. I read a lot of people on this list
that aren't happy with the response times from oracle's support...

I can honestly say I've always gotten the response that I needed. For just
some random issue, where I dont need to get immediate response, that is fine
(and expected). But for critical issues I could literally count the delay
until I had a manager AND a technician call me back in minutes. Virtually
every time in less than 30, often even faster.

For critical issues needing urgent vendor support, I haven't come accross
anything better than oracle.

I could list countless cases where I have actually been impressed by the
speed and the quality of support when it really hit the fan.

Stefan

=========================

Stefan P Knecht
CEO & Founder
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10046 Consulting GmbH
Schwarzackerstrasse 29
CH-8304 Wallisellen
Switzerland

Phone +41-(0)8400-10046
Cell +41 (0) 79 571 36 27
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http://www.10046.ch

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On Mon, Apr 19, 2010 at 8:49 PM, Bill Ferguson <wbfergus@xxxxxxxxx> wrote:

> It's too bad they don't have somebody you can complain to that
> actually cares. Those "How did we do?" surveys are pretty useless in
> my opinion, I don't think anybody looks at those except for the total
> of the numbers each month.
>
> --
> -- Bill Ferguson
> --
> http://www.freelists.org/webpage/oracle-l
>
>
>

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