Re: oracle support response time
- From: Stefan Knecht <knecht.stefan@xxxxxxxxx>
- To: oracle-l-freelists <oracle-l@xxxxxxxxxxxxx>
- Date: Mon, 19 Apr 2010 21:18:19 +0200
All of this really makes me wonder.. I read a lot of people on this list
that aren't happy with the response times from oracle's support...
I can honestly say I've always gotten the response that I needed. For just
some random issue, where I dont need to get immediate response, that is fine
(and expected). But for critical issues I could literally count the delay
until I had a manager AND a technician call me back in minutes. Virtually
every time in less than 30, often even faster.
For critical issues needing urgent vendor support, I haven't come accross
anything better than oracle.
I could list countless cases where I have actually been impressed by the
speed and the quality of support when it really hit the fan.
Stefan
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Stefan P Knecht
CEO & Founder
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10046 Consulting GmbH
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On Mon, Apr 19, 2010 at 8:49 PM, Bill Ferguson <wbfergus@xxxxxxxxx> wrote:
> It's too bad they don't have somebody you can complain to that
> actually cares. Those "How did we do?" surveys are pretty useless in
> my opinion, I don't think anybody looks at those except for the total
> of the numbers each month.
>
> --
> -- Bill Ferguson
> --
> //www.freelists.org/webpage/oracle-l
>
>
>
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