anyone having trouble contacting oracle support?

I have had a tier 1 (production down) ticket open with oracle for 1.5 hours
and it has not been assigned. It took me a good 30 minutes to open it
because I kept getting site errors. Then I spent about an hour on hold when
I called in and they said they are having server issues.

I was on hold for about an hour when I called in. So I take it alot of
people are having problems?

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