RE: anyone having trouble contacting oracle support?

I've had a teir 1 before open for six hours before, and not just once
before contact.   It depends on the day/year/ $$$support.   Most of the
time, it is not that long, but it has happened.

 

Joel Patterson 
Database Administrator 
904 727-2546 

________________________________

From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Dba DBA
Sent: Tuesday, June 08, 2010 3:08 PM
To: ORACLE-L
Subject: anyone having trouble contacting oracle support?

 

I have had a tier 1 (production down) ticket open with oracle for 1.5
hours and it has not been assigned. It took me a good 30 minutes to open
it because I kept getting site errors. Then I spent about an hour on
hold when I called in and they said they are having server issues. 

 

I was on hold for about an hour when I called in. So I take it alot of
people are having problems?

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