Re: anyone having trouble contacting oracle support?
- From: Kellyn Pedersen <kjped1313@xxxxxxxxx>
- To: ORACLE-L <oracle-l@xxxxxxxxxxxxx>, oracledbaquestions@xxxxxxxxx
- Date: Wed, 9 Jun 2010 14:49:16 -0700 (PDT)
I avoid opening SR's unless it's absolutely my last option, but I've had this
similar experience this week with a severity 2 ticket- took over a day to
complete the SR with failures on uploads of logs and trace files that I knew
they would need and then had to escalate via phonecalls to duty managers four
different times after a ticket would sit at a standstill for over 24 hours,
(this was for my ghost sid issue I had this last week, btw is a bug that went
back to development for parallel inconsistent close upon degradation...)
I really cringe when my manager says, "We're paying for support, submit an
SR!"
OK, but only if I get a secretary to manage the mess... :)
Kellyn Pedersen
Sr. Database Administrator
I-Behavior Inc.
http://www.linkedin.com/in/kellynpedersen
www.dbakevlar.blogspot.com
"Go away before I replace you with a very small and efficient shell script..."
--- On Tue, 6/8/10, Dba DBA <oracledbaquestions@xxxxxxxxx> wrote:
From: Dba DBA <oracledbaquestions@xxxxxxxxx>
Subject: anyone having trouble contacting oracle support?
To: "ORACLE-L" <oracle-l@xxxxxxxxxxxxx>
Date: Tuesday, June 8, 2010, 1:07 PM
I have had a tier 1 (production down) ticket open with oracle for 1.5 hours and
it has not been assigned. It took me a good 30 minutes to open it because I
kept getting site errors. Then I spent about an hour on hold when I called in
and they said they are having server issues.
I was on hold for about an hour when I called in. So I take it alot of people
are having problems?
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