Re: Do you ask the question: How do I work with Oracle Support....?

Hi,
I am in progress the a "severity 4" SR, it is rare that I log these,
but I am having issues with a materialized view and I figured that I
would do the system/hang dumps and send them to Oracle.
Its the apparent "I don't want to hear this" attitude that in this
case and others that gets to me.
I work in a support team, I know people do not like to hear about
problems, but sometimes you do need to know. Often I have team members
sighing about problems reported with our data, but if we don't sort it
out one way or another we will loose customers. In a way, I think that
with a SR like this I am doing Oracle a favour. I am pointing out to
them that there is a problem with a certain type of configuration,
they should want to know so they can find out if a future release
fixes it or if work needs to be done. Not just asking the same
questions over and over. Sometimes I find it very hard not to post
sarcastic comments with SRs like this, but I stop myself by
remembering the very good support I have had when I really needed it.

Regards
Pete
--
http://www.freelists.org/webpage/oracle-l

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