RE: Do you ask the question: How do I work with Oracle Support....?

From: Michael McMullen <ganstadba@xxxxxxxxxxx>
To: <oracle-l@xxxxxxxxxxxxx>
Date: Tue, 12 Apr 2011 13:48:21 -0400

 

I've always suspected that this was just a way for agents to meet their
targets. Answer in a certain timeframe but don't help,

  _____  

 

Poor experiences: Several of these:  spend 1-2 hours carefully documenting a
problem,

and then get a phone call asking to explain what was wrong.  I can't tell
you how many

times I have been asked a question that was clearly shown in the uploaded
documentation.

(This is not just an Oracle problem, but an industry problem - seen it
elsewhere as well)

 


Jared Still
Certifiable Oracle DBA and Part Time Perl Evangelist
Oracle Blog: http://jkstill.blogspot.com
Home Page: http://jaredstill.com

Follow-Ups:

Re: Do you ask the question: How do I work with Oracle Support....?
From: David Fitzjarrell

References:
- Resize SYSAUX datafile
  - From: Ricard Martínez
- Re: Resize SYSAUX datafile
  - From: Grzegorz Goryszewski
- Re: Resize SYSAUX datafile
  - From: Dennis Williams
- Do you ask the question: How do I work with Oracle Support....?
  - From: Robert Freeman
- RE: Do you ask the question: How do I work with Oracle Support....?
  - From: Michael Dinh
- RE: Do you ask the question: How do I work with Oracle Support....?
  - From: Wolfgang Breitling
- Re: Do you ask the question: How do I work with Oracle Support....?
  - From: Robert Freeman
- Re: Do you ask the question: How do I work with Oracle Support....?
  - From: Jared Still

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