A certain company today told me that to get a manual for an instrument of which I own three, I must purchase the hard copy "Where's the PDF" I ask No PDF, just hard copy. Oh, sure, of course. Since it takes 4.5 MINUTES to scan a manual into PDF form and place it on your website as a sign of customer service. As I tell most of my physicians when they ask, it's more than just the box. A little customer service goes along way. Which is why, when I receive exemplary service, such as recent encounters with Merge/OIS and Optovue, I say so! Denice Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS Ophthalmic Diagnostic Center CPMC Department of Ophthalmology 2100 Webster Street Suite 212 San Francisco CA 94115 (415) 600-3937 FAX (415) 600-6563