Not the first rant on this subject Lori. I hear you! Roaring headache makes for less than optimal angiograms. On Tue, Oct 8, 2013 at 12:36 PM, <copcphotography@xxxxxxxxxxxxxxxxx> wrote: > I like the rant idea. > > > > I have a different one tho - perfume/body splash/spray > > > > Folks - that bottle is not just for a single use. Please have a little > courtesy and only wear a little! Some of us are very allergic to the odors > and have SEVERE & POTENTIALLY LIFE THEATENING REACTIONS! (me personally - > I like to be able to breath-but that last patient's body splash is making > it very difficult to get any air in, and I've already used my resue > inhalor!) > > > > how to educate th public ... ? > > > > Lori > > > > > > Lori Guerette, CRA COA > > Consulting Ophthalmologists > > Glastonbury, CT > > > -----Original Message----- > From: "CPMC Ophthalmic Diagnostic Center" <cpmceyelab@xxxxxxxxxxxxxxxx> > Sent: Tuesday, October 8, 2013 12:01pm > To: "'optimal@xxxxxxxxxxxxx'" <optimal@xxxxxxxxxxxxx> > Subject: [optimal] rant of the day from Denice Barsness > > A certain company today told me that to get a manual for an instrument > of which I own three, I must purchase the hard copy > > > > “Where’s the PDF” I ask > > > > No PDF, just hard copy. > > > > Oh, sure, of course. Since it takes 4.5 MINUTES to scan a manual into PDF > form and place it on your website as a sign of customer service. > > > > As I tell most of my physicians when they ask, it’s more than just the > box. A little customer service goes along way. > > > > Which is why, when I receive exemplary service, such as recent encounters > with Merge/OIS and Optovue, I say so! > > > > > > Denice > > > > > > *Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS* > > *Ophthalmic Diagnostic Center* > > *CPMC Department of Ophthalmology* > > *2100 Webster Street Suite 212** * > > *San Francisco CA 94115* > > *(415) 600-3937 FAX (415) 600-6563* > > > -- Stuart Alfred, CRA, OCT-*C* * cell 317 517-9455 528 N. Bauman St. Indianapolis, IN 46214-3618 *