I like the rant idea. I have a different one tho - perfume/body splash/spray Folks - that bottle is not just for a single use. Please have a little courtesy and only wear a little! Some of us are very allergic to the odors and have SEVERE & POTENTIALLY LIFE THEATENING REACTIONS! (me personally - I like to be able to breath-but that last patient's body splash is making it very difficult to get any air in, and I've already used my resue inhalor!) how to educate th public ... ? Lori Lori Guerette, CRA COA Consulting Ophthalmologists Glastonbury, CT -----Original Message----- From: "CPMC Ophthalmic Diagnostic Center" <cpmceyelab@xxxxxxxxxxxxxxxx> Sent: Tuesday, October 8, 2013 12:01pm To: "'optimal@xxxxxxxxxxxxx'" <optimal@xxxxxxxxxxxxx> Subject: [optimal] rant of the day from Denice Barsness A certain company today told me that to get a manual for an instrument of which I own three, I must purchase the hard copy “Where’s the PDF” I ask No PDF, just hard copy. Oh, sure, of course. Since it takes 4.5 MINUTES to scan a manual into PDF form and place it on your website as a sign of customer service. As I tell most of my physicians when they ask, it’s more than just the box. A little customer service goes along way. Which is why, when I receive exemplary service, such as recent encounters with Merge/OIS and Optovue, I say so! Denice Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS Ophthalmic Diagnostic Center CPMC Department of Ophthalmology 2100 Webster Street Suite 212 San Francisco CA 94115 (415) 600-3937 FAX (415) 600-6563