[optimal] rant of the day from Denice Barsness
- From: CPMC Ophthalmic Diagnostic Center <cpmceyelab@xxxxxxxxxxxxxxxx>
- To: "'optimal@xxxxxxxxxxxxx'" <optimal@xxxxxxxxxxxxx>
- Date: Tue, 8 Oct 2013 09:01:18 -0700
A certain company today told me that to get a manual for an instrument of which
I own three, I must purchase the hard copy
"Where's the PDF" I ask
No PDF, just hard copy.
Oh, sure, of course. Since it takes 4.5 MINUTES to scan a manual into PDF form
and place it on your website as a sign of customer service.
As I tell most of my physicians when they ask, it's more than just the box. A
little customer service goes along way.
Which is why, when I receive exemplary service, such as recent encounters with
Merge/OIS and Optovue, I say so!
Denice
Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS
Ophthalmic Diagnostic Center
CPMC Department of Ophthalmology
2100 Webster Street Suite 212
San Francisco CA 94115
(415) 600-3937 FAX (415) 600-6563
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