[mso] Re: Word & Windows Installer
- From: "Shai Ofra" <Ofra@xxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Fri, 3 Nov 2006 07:29:38 +0200
There is a big issue with the complete registry clean. Microsoft has a
tool - search for it in the downloads, but that tool still left residue.
We have commissioned a script that goes through the registry for a
complete clean so that our uninstalls will not have any user
modifications left over.
However, I would try things on a gradual basis:
1. Uninstall only Word through the Add/Remove Programs and reinstall
2. If that doesn't help - all of Office
3. If that doesn't help - try the MS Office cleanup tool (I don't
remember its name, as we discarded it early on)
4. And if it still doesn't help - manually clean the registry from stuff
that was still left over. Hard to say which - when I needed to do it I
searched for Office (in your case maybe Word will be sufficient) and
used judgment. DON'T FORGET TO BACK UP the registry beforehand.
Also, as a precaution, I always restart the computer between the
uninstall and the new install. Don't really know if it's needed, but I
leave nothing to chance.
Hopefully one of the first options will already do the trick. Good luck,
Ofra
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Errol Sapir
Sent: 03 November, 2006 01:25
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Word & Windows Installer
Shai
What would you recommend cleaning the registry with? I have no problem=20
in re-installing if it will solve the problem. I tried the "repair" mode
from the CD but it didn't help.
Errol
Shai Ofra wrote:
> May be a problem with a registry reference - something in the registry
> not listed properly and therefore Word has to do some searching every
> time it fires up. We have had a similar problem with Access and it
> turned out that the Excel jet engine was directed to the wrong
location
> in the registry and Access had to try and locate its actual location
> each time.
> Did you try Help/Detect and Repair (assuming you have it - you didn't
> mention which version of Office)? A reinstall can help (you can try
Word
> only), alternatively, but only if you clean the registry after the
> uninstall - as the regular remove from add/remove programs leaves a
lot.
> Hope this helps,
> Ofra
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of Errol Sapir
> Sent: 02 November, 2006 14:19
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Word & Windows Installer
>
> Hi
> I have a strange problem when trying to open Word on one of the=3D20
> computers at work. Word takes over 30 seconds to open. When clicking
on=3D20
> Word the Windows installer comes up for a few seconds and then
closes.=3D20
> Nothing happens on the screen for about 30 seconds and then Word
opens.=3D20
> This does NOT happen when opening either Excel or Power Point, ONLY
with
>
> Word and every time word is opened.
> I am convinced it has something to do with the installer window
that=3D20
> opens but cannot see a way of getting Word to open immediately as it
> should.
> Any ideas?
>
> TIA
> Errol
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