[macvoiceover] Re: Voiceover talking again
- From: Sarah Alawami <marrie12@xxxxxxxxx>
- To: macvoiceover@xxxxxxxxxxxxx
- Date: Mon, 17 May 2010 21:43:11 -0700
and I hope I get the job at the apple store in a few months. Cross all 10
appendages!
S
On May 17, 2010, at 8:25 PM, Olivia Norman wrote:
> Glad you had a good experience with tech support! :) I, too, only have good
> experiences to report, Apple's way of helping customers is very different
> from most companies I have experienced.
> Usually, if I call a company and tell them I'm blind they have no clue what
> to do with me, or how they can help. Every call I've ever made to Apple has
> been a pleasure. Even if the first tech support person I deal with doesn't
> know VO well, they're always willing to help me figure things out, and if
> that fails, they'll transfer me up the chain of command to someone who knows
> VO.
> I am very excited to be working for such an innovative forward thinking
> company! :)
> Olivia
> On May 17, 2010, at 5:24 PM, Sarah Alawami wrote:
>
>> I think all the tech should learn the basics of vo. I had an apple employ
>> help me with something just a few days ago and they new vo like the back of
>> there hand.
>> On May 17, 2010, at 8:55 AM, Olivia Norman wrote:
>>
>>> Glad you got things working again, but sorry to hear Apple tech support was
>>> unable to help.
>>> What, as a company, do you feel that Apple could do to improve our service
>>> to blind consumers?
>>> Olivia
>>> On May 17, 2010, at 10:51 AM, Judy Wilkinson wrote:
>>>
>>>> What a panic: my computer not talking! Apparently my assistant
>>>> accidentally touched the trackpad turning the speech off but leaving VO
>>>> on. We kept getting the message "voiceover running; speech off." Well of
>>>> course I panicked. Couldn't remember a thing; and of course Apple Tech
>>>> Support was less than useless. I had my assistant write for me to the
>>>> list, and of course several of you came through like gang busters! (I date
>>>> myself!).
>>>> But after calming down, I remembered the three-finger-tap (dance) and got
>>>> my speech back on. Whew!
>>>> But thanks so much to all of you who responded. I should have sent an
>>>> email to the list first forgetting Tech Support. Thank goodness I had eyes
>>>> here though. Thanks again.
>>>> Judy
>>>>
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>>
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>
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>
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