This is one of those time when we are complaining about the way apple does things and this list is not the place for that. Take your complaints to accessibility@xxxxxxxxx, no more here. Keith Reedy Click the link below to download MP3's of Keith Reedy's music as a gift from Bibles For The Blind. http://biblesfortheblind.org/download_music.shtml God gives His best to those who leave the choice with Him. J Hudson Taylor. On May 17, 2010, at 3:23 PM, Dan wrote: > Hello, > Other than the first year or so, I have never had any problems with AppleCare > support. In the early days, for example, in Tiger, I had problems. However, > starting in Leopard and even more so in Snow Leopard, I have not had any > problems. When the first tier people couldn't help, they always connected me > with A product specialist who then escalated the problem if it couldn't be > resolved over the phone. > Dan > On May 17, 2010, at 12:07 PM, covici@xxxxxxxxxxxxxx wrote: > >> I have found, in my limited time using it, they are very bad on VO >> issues and fair to good on other things. I had more sane results >> emailing accessibility@xxxxxxxxx, but this is not the desired solution >> to have a part of the OS which no tech support knows anything about. >> >> Olivia Norman <olivianorman@xxxxxx> wrote: >> >>> I am not sure why so many have reported problems with Apple tech support. >>> I have only had good experiences when calling our support line. >>> Getting in all the comments today, before I can't really comment much, but >>> I would really be interested in your opinions about what we, as a company, >>> can do to improve your experiences. >>> Olivia >>> On May 17, 2010, at 10:51 AM, Judy Wilkinson wrote: >>> >>>> What a panic: my computer not talking! Apparently myassistant accidentally >>>> touched the trackpad turning the speech off but leaving VO on. We kept >>>> getting the message "voiceover running; speech off." Well of course I >>>> panicked. Couldn't remember a thing; and of course Apple Tech Support was >>>> less than useless. I had my assistant write for me to the list, and of >>>> course several of you came through like gang busters! (I date myself!). >>>> But after calmng down, I remembered the three-finger-tap (dance) and got >>>> my speech back on. Whew! >>>> But thanks so much to all of you who responded. I should have sent an >>>> email to the list first forgetting Tech Support. Thank goodness I had eyes >>>> here though. Thanks again. >>>> Judy >>>> >>>>> >>>>> Click on the link below to go to our homepage. >>>>> http://www.icanworkthisthing.com >>>>> >>>>> Manage your subscription by using the web interface on the link below. >>>>> //www.freelists.org/list/macvoiceover >>>>> >>>>> Users can subscribe to this list by sending email to >>>>> macvoiceover-request@xxxxxxxxxxxxx >>>>> with 'subscribe' in the Subject field OR by logging into the Web >>>>> interface at //www.freelists.org/list/macvoiceover >>>>> >>> >>>> >>>> Click on the link below to go to our homepage. >>>> http://www.icanworkthisthing.com >>>> >>>> Manage your subscription by using the web interface on the link below. >>>> //www.freelists.org/list/macvoiceover >>>> >>>> Users can subscribe to this list by sending email to >>>> macvoiceover-request@xxxxxxxxxxxxx >>>> with 'subscribe' in the Subject field OR by logging into the Web >>>> interface at //www.freelists.org/list/macvoiceover >>>> >> >> -- >> Your life is like a penny. You're going to lose it. The question is: >> How do >> you spend it? >> >> John Covici >> covici@xxxxxxxxxxxxxx >>> >>> Click on the link below to go to our homepage. >>> http://www.icanworkthisthing.com >>> >>> Manage your subscription by using the web interface on the link below. >>> //www.freelists.org/list/macvoiceover >>> >>> Users can subscribe to this list by sending email to >>> macvoiceover-request@xxxxxxxxxxxxx >>> with 'subscribe' in the Subject field OR by logging into the Web >>> interface at //www.freelists.org/list/macvoiceover >>> > >> >> Click on the link below to go to our homepage. >> http://www.icanworkthisthing.com >> >> Manage your subscription by using the web interface on the link below. >> //www.freelists.org/list/macvoiceover >> >> Users can subscribe to this list by sending email to >> macvoiceover-request@xxxxxxxxxxxxx >> with 'subscribe' in the Subject field OR by logging into the Web >> interface at //www.freelists.org/list/macvoiceover >> > > Click on the link below to go to our homepage. > http://www.icanworkthisthing.com > > Manage your subscription by using the web interface on the link below. > //www.freelists.org/list/macvoiceover > > Users can subscribe to this list by sending email to > macvoiceover-request@xxxxxxxxxxxxx > with 'subscribe' in the Subject field OR by logging into the Web > interface at //www.freelists.org/list/macvoiceover >