[macvoiceover] Re: Voiceover talking again

  • From: Dan <keysjd@xxxxxxxxxxx>
  • To: macvoiceover@xxxxxxxxxxxxx
  • Date: Mon, 17 May 2010 12:23:03 -0700

Hello,
Other than the first year or so, I have never had any problems with AppleCare 
support. In the early days, for example, in Tiger, I had problems. However, 
starting in Leopard and even more so in Snow Leopard, I have not had any 
problems. When the first tier people couldn't help, they always connected me 
with A product specialist who then escalated the problem if it couldn't be 
resolved over the phone.
Dan
On May 17, 2010, at 12:07 PM, covici@xxxxxxxxxxxxxx wrote:

> I have found, in my limited time using it, they are very bad on VO
> issues and fair to good on other things.  I had more sane results
> emailing accessibility@xxxxxxxxx, but this is not the desired solution
> to have a part of the OS which no tech support knows anything about.
> 
> Olivia Norman <olivianorman@xxxxxx> wrote:
> 
>> I am not sure why so many have reported problems with Apple tech support.  I 
>> have only had good experiences when calling our support line.
>> Getting in all the comments today, before I can't really comment much, but I 
>> would really be interested in your opinions about what we, as a company, can 
>> do to improve your experiences.  
>> Olivia
>> On May 17, 2010, at 10:51 AM, Judy Wilkinson wrote:
>> 
>>> What a panic: my computer not talking! Apparently myassistant accidentally 
>>> touched the trackpad turning the speech off but leaving VO on. We kept 
>>> getting the message "voiceover running; speech off." Well of course I 
>>> panicked.  Couldn't remember a thing; and of course Apple Tech Support was 
>>> less than useless. I had my assistant write for me to the list, and of 
>>> course several of you came through like gang busters! (I date myself!).
>>> But after calmng down, I remembered the three-finger-tap (dance) and got my 
>>> speech back on. Whew!
>>> But thanks so much to all of you who responded. I should have sent an email 
>>> to the list first forgetting Tech Support. Thank goodness I had eyes here 
>>> though.  Thanks again.
>>> Judy
>>> 
>>>> 
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>>> 
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> 
> -- 
> Your life is like a penny.  You're going to lose it.  The question is:
> How do
> you spend it?
> 
>         John Covici
>         covici@xxxxxxxxxxxxxx
>> 
>> Click on the link below to go to our homepage.
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>> 
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>> 
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>> 

>
> Click on the link below to go to our homepage.
> http://www.icanworkthisthing.com
>
> Manage your subscription by using the web interface on the link below.
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>
> Users can subscribe to this list by sending email to
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