[kada] Re: Weekly question
- From: wahn khang <wkhang@xxxxxxxxx>
- To: kada@xxxxxxxxxxxxx
- Date: Wed, 25 Jul 2007 09:52:14 -0700 (PDT)
Paul,
That is a great idea. Can you share the sample "patient firing letter".
Wahn.
----- Original Message ----
From: Paul Lee <cjrdad@xxxxxxxxx>
To: kada@xxxxxxxxxxxxx
Sent: Wednesday, July 25, 2007 8:00:12 AM
Subject: [kada] Re: Weekly question
Last minute cancellations and no-shows drive me crazy! As many of you already
know, there is no great solution to this.
This is what I USED to do in my office: At their initial visit, patients must
sign the Broken Appointment Fee Agreement which pretty much says without 48hr
notice, pt will be charged $$ per half hour of appt missed. I stopped doing
this because it started the whole patient-practice relationship on a sour note.
And besides, we rarely could collect the broken appt fee and we've lost the
patient.
NOW, pt signs no agreement. We just verbally ask them to give us plenty of
time in case they must cancel. Most pts are very good about keeping their
appts. There will always be a few who repeatedly cancel/no-show. For those
few, we just send them a PATIENT FIRING letter to get them out of my practice.
This is so that I can concentrate more on the majority that are good pts and
get rid of the few that give us most stress.
Good Day,
Paul
Paul Lee <cjrdad@xxxxxxxxx> wrote:
Hi Forum,
I hope all is well. It seems this summer is just flying by!
I know some of you showed interest in doing CPR cert. Unfortunately, the last
instructor we had apparently retired. So, if any of you or know of someone
who is a CPR instructor, please let me know.
This week's question:
"What office policies have you found to be effective in dealing with patient
cancellations/no-shows?"
Stay Cool,
Paul
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