[kada] Re: Weekly question
- From: Paul Lee <cjrdad@xxxxxxxxx>
- To: kada@xxxxxxxxxxxxx
- Date: Wed, 25 Jul 2007 12:51:03 -0700 (PDT)
This particular letter is right out of Eagle Soft and is what we use.
Dear Mrs. Jones:
From the very first appointment, we try to establish open lines of
communication with our patients. The purpose is twofold: we understand you, you
understand us. With mutual understanding in place, we can work cooperatively
toward the same goal: sustained dental health.
Your history of canceling appointments indicates we have not achieved this
working relationship, in spite of our office's best efforts. Your enthusiasm
for good dental care seems to stop short when it comes to the appointed hour
for treatment.
We will be available to you for emergency care for the next thirty days. If
you need the names of other dentists in the area, we'd be happy to refer you.
Please let us know where you would like us to send your records.
Very truly yours,
wahn khang <wkhang@xxxxxxxxx> wrote: Paul,
That is a great idea. Can you share the sample "patient firing letter".
Wahn.
----- Original Message ----
From: Paul Lee <cjrdad@xxxxxxxxx>
To: kada@xxxxxxxxxxxxx
Sent: Wednesday, July 25, 2007 8:00:12 AM
Subject: [kada] Re: Weekly question
Last minute cancellations and no-shows drive me crazy! As many of you
already know, there is no great solution to this.
This is what I USED to do in my office: At their initial visit, patients
must sign the Broken Appointment Fee Agreement which pretty much says without
48hr notice, pt will be charged $$ per half hour of appt missed. I stopped
doing this because it started the whole patient-practice relationship on a sour
note. And besides, we rarely could collect the broken appt fee and we've lost
the patient.
NOW, pt signs no agreement. We just verbally ask them to give us plenty of
time in case they must cancel. Most pts are very good about keeping their
appts. There will always be a few who repeatedly cancel/no-show. For those
few, we just send them a PATIENT FIRING letter to get them out of my practice.
This is so that I can concentrate more on the majority that are good pts and
get rid of the few that give us most stress.
Good Day,
Paul
Paul Lee <cjrdad@xxxxxxxxx> wrote:
Hi Forum,
I hope all is well. It seems this summer is just flying by!
I know some of you showed interest in doing CPR cert. Unfortunately, the
last instructor we had apparently retired. So, if any of you or know of
someone who is a CPR instructor, please let me know.
This week's question:
"What office policies have you found to be effective in dealing with patient
cancellations/no-shows?"
Stay Cool,
Paul
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