Ted, If the downloaded executable file doesn't install, then I have doubt that the CD version will,either. You may unfortunately have some registry keys remaining that are fooling JAWS 12 into thinking that it's either already installed, or that the relevant uninstall files are missing. Without more specific information on your error messages, this is all a guess. I had problems uninstalling JAWS 12 during the early beta cycle and had to reboot and try again to completely remove JAWS 12 from my machine before I could install again. I think there is something wrong with the uninstall process in early JAWS 12. BTW were you running the beta versions before the released version of JAWS 12? Dave Created in the Audio Recording and Mixing Studios, San Jose, California ----- Original Message ----- From: Lisle, Ted (CHFS DMS) To: jfw@xxxxxxxxxxxxx Sent: Monday, October 25, 2010 06:45 Subject: RE: jaws 12 released? I had the file, and the fool thing still won't work. I swear JAWS 10 is looking better and better. I purged, and will try again when the disk arrive. Ted From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Farfar Carlson Sent: Monday, October 25, 2010 9:23 AM To: jfw@xxxxxxxxxxxxx Subject: Re: jaws 12 released? Ted, I always go to the FS web site and directly download the relevant update file to my hard drive. I've always had problems with the auto update feature. Dave Created in the Audio Recording and Mixing Studios, San Jose, California ----- Original Message ----- From: Lisle, Ted (CHFS DMS) To: jfw@xxxxxxxxxxxxx Sent: Monday, October 25, 2010 05:03 Subject: RE: jaws 12 released? So did I, how'd you resolve yours Ted From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Yadiel Sotomayor Sent: Friday, October 22, 2010 3:21 PM To: jfw@xxxxxxxxxxxxx Subject: Re: jaws 12 released? Yes. Jaws 12 is out. Not beta. It works fine over here. I had some problems with the activation, but it was nothing. Yadiel From: Dorothy Ingram-Gorban Sent: Friday, October 22, 2010 10:33 AM To: org, jfw@freelists. Subject: jaws 12 released? I have had an email from a y friend in UK to say Jaws 12 is released, I do not mean beta I haven't seen it on your List, can you say if you have it, I do have an update bought some time ago, just not sure if it all went smoothly your end thanks Dorothy