?I never had a "update" problem. However, I found it strange. Let me say one thing though. I downloaded the update file. It installed correctly. I used my computer for a full day and nothing weird. Then the next day, jaws told me I needed to activated it. I even lost my last activation key. Also openbook said I needed to reactivate it as well. Again, I lost my last activation key. Good thing FS is very responsive and in under 8 hours they gave 3 new shiny activation keys for both jaws and openbook. Yadiel From: Farfar Carlson Sent: Monday, October 25, 2010 9:22 AM To: jfw@xxxxxxxxxxxxx Subject: Re: jaws 12 released? Ted, I always go to the FS web site and directly download the relevant update file to my hard drive. I've always had problems with the auto update feature. Dave Created in the Audio Recording and Mixing Studios, San Jose, California ----- Original Message ----- From: Lisle, Ted (CHFS DMS) To: jfw@xxxxxxxxxxxxx Sent: Monday, October 25, 2010 05:03 Subject: RE: jaws 12 released? So did I, how'd you resolve yours Ted From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Yadiel Sotomayor Sent: Friday, October 22, 2010 3:21 PM To: jfw@xxxxxxxxxxxxx Subject: Re: jaws 12 released? Yes. Jaws 12 is out. Not beta. It works fine over here. I had some problems with the activation, but it was nothing. Yadiel From: Dorothy Ingram-Gorban Sent: Friday, October 22, 2010 10:33 AM To: org, jfw@freelists. Subject: jaws 12 released? I have had an email from a y friend in UK to say Jaws 12 is released, I do not mean beta I haven't seen it on your List, can you say if you have it, I do have an update bought some time ago, just not sure if it all went smoothly your end thanks Dorothy