Dave, That 800 number is *only* for sales and such. Generous FS does not offer a toll free number for support. HTH, Cy, the anasazi _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Dave Carlson Sent: Wednesday, November 11, 2009 12:06 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Win7 & authorization Sorry, Bill. I just tried that number. It gives access to orders, SMA, Accounts Receivable, etc. It gives the web site for support and offers the number 727 803-8600 for support. Dave ----- Original Message ----- From: Bill White <mailto:billwhite92701@xxxxxxxxxxxxxx> To: jfw@xxxxxxxxxxxxx Sent: Wednesday, November 11, 2009 10:35 Subject: Re: Win7 & authorization The number for support is: 1-800-444-4443 HTH. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: Dave <mailto:dgcarlson@xxxxxxxxxxxxx> Carlson To: jfw@xxxxxxxxxxxxx Sent: Wednesday, November 11, 2009 10:28 AM Subject: Re: Win7 & authorization Vic, I don't know of any toll-free number for support. It's 727 803-8600. Have you tried support@xxxxxxxxxxxxxxxxxxxxx in the meantime? Sorry to hear about your authentication issues. Are you perhaps changing any hardware, such as hard drives, or PCI cards? Dave ----- Original Message ----- From: Vic Llanes <mailto:v.llanes@xxxxxxxxxxx> To: jfw@xxxxxxxxxxxxx Sent: Wednesday, November 11, 2009 10:16 Subject: Win7 & authorization Does FS have an 800 number for tech support? The only 800 number I have is for sales. I think FS has a long way to go yet with support for Windows7. I keep having to authorize this thing and it happens with the slightest change I make. I just uninstalled MacAfee andit gets unauthorized and the video chain gets broken and only a system restore will fix the video intercept. I run the jaws install and choose repair and it doesn't fix the problem. Any help for win7 users on what to do about this. thanks Vic