Re: Unusual JFW Crashing Problem
- From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 14 Jul 2010 14:49:20 -0700
Donna,
A couple questions:
1. You say you're on a network server. Is either JAWS or the MS Office 2003
applications launching from the network?
2. If MS Office 2003 is not launched from your server, have you tried running
for a period of time disconnected from the network server?
For example, if I'm using a network drive for my work copy of a MS-Word
document, I notice varying and often slower response than when using the same
applications from an internal hard drive.
Also are you using the spell-checker real-time or are you launching it
separately? Again if your spelling dictionary is on a network drive that could
also be a reason.
One prior suggestion of a memory leak is interesting, and I'm wondering if
having your network connected is loading down the MS-Office applications with
any interactive or sharing features.
So you can see I'm suggesting that you find a way to work for a while in
MS-Office completely disconnected from the network.
Dave
----- Original Message -----
From: Dave Durber
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, July 14, 2010 14:30
Subject: Re: Unusual JFW Crashing Problem
Hello Donna:
Are you using the latest download build of JAWS 11?
If not, try installing the latest version of JAWS to see if that fixes the
problem.
If you are using the latest build version of JAWS 11, you may need to go back
to the previous build version of JAWS 11.
Another suggestion would be to install JAWS 10 to see if the problem exists
in that version.
HTH
Sincerely:
Dave Durber
----- Original Message -----
From: G.W. Cox
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, July 14, 2010 1:12 PM
Subject: Re: Unusual JFW Crashing Problem
Have you tried refreshing the screen frequently with insert escape or alt
tabbing back and forth to your work?
----- Original Message -----
From: Donna Smith
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, July 14, 2010 11:04 AM
Subject: Unusual JFW Crashing Problem
Hi all.
I am currently using JFW11 with Windows XP-Pro and Microsoft Office 2003.
I have been experiencing a recurring problem since last October and our IT
department along with support from JFW tech support have not been able to find
a solution. I can't believe that no one else has experienced this problem and
so am joining this list to learn from your collective expertise.
Here's the situation.
a.. I'm on a network server for work.
b.. When using Microsoft programs such as Outlook or Word, the
following things happen with JFW:
1.. There is a lag in the responsiveness of speech to the action I'm
taking with key commands that grows more severe the longer I use the program.
2.. Once the lag gets really severe (e.g., I can type a whole sentence
before it decides to read it to me or I have to hit control-home 4-5 times and
wait before it actually starts reading from the top of the document), I then
get an error message telling me that the JAWS application must close.
3.. My only option at this time is to quickly save anything I'm working
on (not always an option, but I can do it if I act quickly enough), then I
click OK and have to reboot.
4.. The JAWS application must close dialog box gives me the option of
debugging, but it doesn't actually allow me to click this option. OK is my
only active option.
5.. Once I restart, it works fine for a little while and then it starts
all over again.
6.. The frequency ranges from every couple of hours to perhaps 5 or 6
hours before the crash occurs and it always repeats.
7.. It doesn't happen while using web-based applications such as our
online database or several online forums we host.
Okay, too funny, but it just crashed while writing this message. Here is
more information about the crash message:
It says "JAWS application has encountered an exception break point and
must close." It gives some numbers that I can't follow and then says "Click OK
to close or Cancel to debug." However, as I mentioned earlier, hitting OK is
the only action it will actually allow.
This is the most frustrating problem I have ever encountered as it
significantly interferes with my work on a daily basis. I am seriously
considering changing to Window Eyes or even a Mac though Macs aren't supported
by our IT department and would not be directly compatible with the rest of my
office.
Please let me know if anyone else has experienced such a problem and if
there are any solutions out there that may work to fix this.
Thanks.
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx
www.projectaction.org
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