Re: Unusual JFW Crashing Problem

Hi, Donna, 
    JAWS: Job Access with speech? What a horrible misnomer in your case! I can 
only imagine how difficult this problem is making your job and how incredibly 
frustrated you must be! 
    Could there be something corrupt in the copy of the JAWS software? Maybe FS 
should send you a new copy, you could remove JAWS and all its bits and pieces 
from your computer, then reinstall the new hopefully uncorrupted copy? 
    I really don't know what I'm talking about here, and this is just a shot in 
the dark. (All you tech-brilliant people stop laughing now, and if everyone 
already thought of this long ago, sorry!) 
For what it's worth, though, you really have my sympathy, and I hope this gets 
cleared up soon! 
Alice 
alicedh@xxxxxxxxxxx
  ----- Original Message ----- 
  From: Donna Smith 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Wednesday, July 14, 2010 1:04 PM
  Subject: Unusual JFW Crashing Problem


  Hi all.

   

  I am currently using JFW11 with Windows XP-Pro and Microsoft Office 2003.  I 
have been experiencing a recurring problem since last October and our IT 
department along with support from JFW tech support have not been able to find 
a solution.  I can't believe that no one else has experienced this problem and 
so am joining this list to learn from your collective expertise.

   

  Here's the situation.

   

    a.. I'm on a network server for work. 
    b.. When using Microsoft programs such as Outlook or Word, the following 
things happen with JFW: 
    1.. There is a lag in the responsiveness of speech to the action I'm taking 
with key commands that grows more severe the longer I use the program. 
    2.. Once the lag gets really severe (e.g., I can type a whole sentence 
before it decides to read it to me or I have to hit control-home 4-5 times and 
wait before it actually starts reading from the top of the document), I then 
get an error message telling me that the JAWS application must close. 
    3.. My only option at this time is to quickly save anything I'm working on 
(not always an option, but I can do it if I act quickly enough), then I click 
OK and have to reboot. 
    4.. The JAWS application must close dialog box gives me the option of 
debugging, but it doesn't actually allow me to click this option.  OK is my 
only active option. 
    5.. Once I restart, it works fine for a little while and then it starts all 
over again. 
    6.. The frequency ranges from every couple of hours to perhaps 5 or 6 hours 
before the crash occurs and it always repeats. 
    7.. It doesn't happen while using web-based applications such as our online 
database or several online forums we host. 
   

  Okay, too funny, but it just crashed while writing this message.  Here is 
more information about the crash message:

   

  It says "JAWS application has encountered an exception break point and must 
close."  It gives some numbers that I can't follow and then says "Click OK to 
close or Cancel to debug."  However, as I mentioned earlier, hitting OK is the 
only action it will actually allow.

   

  This is the most frustrating problem I have ever encountered as it 
significantly interferes with my work on a daily basis.  I am seriously 
considering changing to Window Eyes or even a Mac though Macs aren't supported 
by our IT department and would not be directly compatible with the rest of my 
office.

   

  Please let me know if anyone else has experienced such a problem and if there 
are any solutions out there that may work to fix this.  

   

  Thanks.

   

  Donna

   

   

  Donna Smith

  Training Manager

  Easter Seals Project ACTION

  202-347-3066 or 800-659-6428

  dsmith@xxxxxxxxxxxxxxx

  www.projectaction.org

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