Re: Unusual JFW Crashing Problem
- From: "G.W. Cox" <gwcox2@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 14 Jul 2010 11:12:34 -0600
Have you tried refreshing the screen frequently with insert escape or alt
tabbing back and forth to your work?
----- Original Message -----
From: Donna Smith
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, July 14, 2010 11:04 AM
Subject: Unusual JFW Crashing Problem
Hi all.
I am currently using JFW11 with Windows XP-Pro and Microsoft Office 2003. I
have been experiencing a recurring problem since last October and our IT
department along with support from JFW tech support have not been able to find
a solution. I can't believe that no one else has experienced this problem and
so am joining this list to learn from your collective expertise.
Here's the situation.
a.. I'm on a network server for work.
b.. When using Microsoft programs such as Outlook or Word, the following
things happen with JFW:
1.. There is a lag in the responsiveness of speech to the action I'm taking
with key commands that grows more severe the longer I use the program.
2.. Once the lag gets really severe (e.g., I can type a whole sentence
before it decides to read it to me or I have to hit control-home 4-5 times and
wait before it actually starts reading from the top of the document), I then
get an error message telling me that the JAWS application must close.
3.. My only option at this time is to quickly save anything I'm working on
(not always an option, but I can do it if I act quickly enough), then I click
OK and have to reboot.
4.. The JAWS application must close dialog box gives me the option of
debugging, but it doesn't actually allow me to click this option. OK is my
only active option.
5.. Once I restart, it works fine for a little while and then it starts all
over again.
6.. The frequency ranges from every couple of hours to perhaps 5 or 6 hours
before the crash occurs and it always repeats.
7.. It doesn't happen while using web-based applications such as our online
database or several online forums we host.
Okay, too funny, but it just crashed while writing this message. Here is
more information about the crash message:
It says "JAWS application has encountered an exception break point and must
close." It gives some numbers that I can't follow and then says "Click OK to
close or Cancel to debug." However, as I mentioned earlier, hitting OK is the
only action it will actually allow.
This is the most frustrating problem I have ever encountered as it
significantly interferes with my work on a daily basis. I am seriously
considering changing to Window Eyes or even a Mac though Macs aren't supported
by our IT department and would not be directly compatible with the rest of my
office.
Please let me know if anyone else has experienced such a problem and if there
are any solutions out there that may work to fix this.
Thanks.
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx
www.projectaction.org
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