Hmm, most interesting. Now, if your messages happen to be grouped by something like "date" be sure that the group is not collapsed as you will see some of the messages in that group but not all. (very frustrating). You need to be sure that the group is expanded and the expand/collapse is a toggle. I would remove the group option as in only causes much confusion particularly with JAWS. Cy From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Becky Tsurumoto Sent: Tuesday, April 13, 2010 8:38 AM To: jfw@xxxxxxxxxxxxx Subject: RE: Outlook 2007, JFW 11 Adrian, After I read a message, the message remains in my Inbox. Once, however, I exit Outlook, the read message is no longer in my Inbox when I return to Outlook. It's not in any of my other folders either. Becky From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Adrian Spratt Sent: Tuesday, April 13, 2010 7:16 AM To: jfw@xxxxxxxxxxxxx Subject: RE: Outlook 2007, JFW 11 Becky, I've been trying to understand this sentence in an earlier message of yours. You seem to say that a list of both unread and read messages appears, but then say that "old" read messages don't. could you clarify? When I hit Enter on Inbox, a list of my read and unread messages appeared, but not old read messages which have not been deleted. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Becky Tsurumoto Sent: Tuesday, April 13, 2010 2:58 AM To: jfw@xxxxxxxxxxxxx Subject: Outlook 2007, JFW 11 Thanks to Cy, Don, Victoria, and Adrian for responding to my post. Don, when I hit F6, my Outlook folders were listed. When I hit Enter on Inbox, a list of my read and unread messages appeared, but not old read messages which have not been deleted. I called JAWS tech support and was told to check settings under Tools and Options. I was told my problem was not a JAWS issue. I'm hoping to have a tech friend help me, but in the meantime, I have to remember to move a read message, which I don't want to lose, to another folder. Like Adrian, I find that Windows 7 and Outlook 2007 require a huge learning curve. Word 2007, which I have dabble with a bit, is even more overwhelming since it's so different. Thanks again, Becky