RE: More response from Eric Damery
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 26 Jun 2007 14:46:56 -0400
Sorry to hear that. In my case, I was trying to protect their system by
pointing out a problem; they in turn just lost the thread, and having
lost it, just threw out the entire cloth!
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
On Behalf Of Rick Harmon
Sent: Tuesday, June 26, 2007 2:18 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: More response from Eric Damery
I'm beginning to think FS doesn't want much to get out. Mr.
Damery was not pleased that I released his comments to the public for
some reason. My intent was only to give him the opportunity to comment
on my comments on my blog. I felt that once he did that that there
wasn't a problem posting his statement. He seems to disagree though. I
have apologized to him and promised not to post any more comments from
him without his permission.
Rick
----- Original Message -----
From: Chip Orange <mailto:Corange@xxxxxxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, June 26, 2007 1:59 PM
Subject: RE: More response from Eric Damery
Yes!!! Some years ago the FS legal team booted me from
the private beta program because I mentioned as long as they sent me
communications to a governmental email, I couldn't promise to keep them
confidential. I suggested everyone in that situation be asked to switch
to a private email address.
Don't know what mis-communication happened between the
head of programming (Chris Hoffstedter at that time) and legal, but the
next I knew I was out of the beta program with no reason given except a
vague reference to my not honoring the terms of the agreement.
Any organization run like that needs someone to look at
the big picture to see why things like that occur. It seems to me FS
has lost the "big picture" of making customers happy long ago. There
are other products, sometimes inferior, but everyone who knows them well
communicates the feeling that those companies haven't yet lost the big
picture of customer satisfaction.
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author
and do not necessarily reflect those of the Florida Public Service
Commission.)
________________________________
From: jfw-bounce@xxxxxxxxxxxxx
[mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Darrell Shandrow
Sent: Tuesday, June 26, 2007 1:41 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: More response from Eric Damery
Hi Rick,
I wonder what proportion of Freedom Scientific's
private beta testers are running Vista? I voluntarily resigned from
their beta team quite sometime back because I felt I couldn't spend
enough time on it to really do it justice. FS needs frequent, quality
feedback from its beta testers in order to know exactly what needs to be
fixed. I feel FS folks ought to seriously evaluate their private beta
program, making sure to have the highest possible quality members and,
perhaps, give people a bit more of an incentive to participate.
Darrell Shandrow - Accessibility Evangelist
Information should be accessible to us without
need of translation by another person.
Blind Access Journal blog and podcast:
http://www.blindaccessjournal.com
Check out high quality telecommunications
services at http://ld.net/?nu7i
----- Original Message -----
From: Rick Harmon
<mailto:rharmon@xxxxxxxxxxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Monday, June 25, 2007 11:22 PM
Subject: More response from Eric Damery
Hi Everyone,
During my phone call today with Eric, he
stated that the virtual buffer problem has been fixed in Jaws 8.0. So
I'm forced to retract my statement on my Blog post stating that the
Virtual Buffer problem won't be fixed until Jaws 9 releases later this
year. He stated that they fixed the specific bug that is causing the
problem. Also that no one has been reporting the virtual buffer issue
to tech support anymore. So essentially they don't have the problem
there and they can't duplicate my reported issue about it happening to
me. Eric stated that and I have to agree with that the problem doesn't
occur often anymore. So if anyone can duplicate the problem and report
it to FS support then they will look into it further. But since no one
is reporting problems to tech support the problem is resolved as far as
they are concerned.
So if anyone can duplicate the problem
they need to contact tech support with specific steps to duplicate it on
their machines.
Eric also stated that they have almost
no customers using Vista that are reporting any issues to technical
support and are concentrating on the Xp customers as that's where the
bulk of their business is. They said no one reported the volume control
issue to them until this week. He said no one has reported any of the
windows mail issues either. So I don't know who is and who isn't using
vista but if you are and you are having any of the problems that I noted
then you all need to speak up and let support know about it. Because
Eric said no one is calling in with any Vista issues that he knows of.
Rick
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