RE: More response from Eric Damery
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 26 Jun 2007 14:48:41 -0400
Yes, I have to agree that if you become engaged in a discussion of
public comments; by default, unless you say differently, your remarks
are also part of that public discussion. Otherwise, it's up to you to
make it clear you want them kept private.
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
On Behalf Of Darrell Shandrow
Sent: Tuesday, June 26, 2007 2:30 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: More response from Eric Damery
Hi Rick,
As a good rule of thumb, it is a great idea to keep private
e-mail messages and telephone communications private, and not making
them public unless you have confirmed permission from the other party.
I make exceptions with all communications involving local, state or
Federal government programs or anything even closely related, like
Dial-A-Ride. In those cases, I feel free to release any e-mails and/or
recorded face-to-face or telephone communications to the public, as I
feel I have paid for those with my tax dollars and the taxpaying public
has an inherent right to know.
Not so with business in the private sector or personal
communications among family, friends, etc. It is important to be
careful. All the same, if someone publicly comments on a blog, mailing
list, voice chat room, etc. then, well, that's fair game.
Darrell Shandrow - Accessibility Evangelist
Information should be accessible to us without need of
translation by another person.
Blind Access Journal blog and podcast:
http://www.blindaccessjournal.com
Check out high quality telecommunications services at
http://ld.net/?nu7i
----- Original Message -----
From: Rick Harmon <mailto:rharmon@xxxxxxxxxxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, June 26, 2007 11:18 AM
Subject: Re: More response from Eric Damery
I'm beginning to think FS doesn't want much to get out.
Mr. Damery was not pleased that I released his comments to the public
for some reason. My intent was only to give him the opportunity to
comment on my comments on my blog. I felt that once he did that that
there wasn't a problem posting his statement. He seems to disagree
though. I have apologized to him and promised not to post any more
comments from him without his permission.
Rick
----- Original Message -----
From: Chip Orange
<mailto:Corange@xxxxxxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, June 26, 2007 1:59 PM
Subject: RE: More response from Eric Damery
Yes!!! Some years ago the FS legal team booted
me from the private beta program because I mentioned as long as they
sent me communications to a governmental email, I couldn't promise to
keep them confidential. I suggested everyone in that situation be asked
to switch to a private email address.
Don't know what mis-communication happened
between the head of programming (Chris Hoffstedter at that time) and
legal, but the next I knew I was out of the beta program with no reason
given except a vague reference to my not honoring the terms of the
agreement.
Any organization run like that needs someone to
look at the big picture to see why things like that occur. It seems to
me FS has lost the "big picture" of making customers happy long ago.
There are other products, sometimes inferior, but everyone who knows
them well communicates the feeling that those companies haven't yet lost
the big picture of customer satisfaction.
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the
author and do not necessarily reflect those of the Florida Public
Service Commission.)
________________________________
From: jfw-bounce@xxxxxxxxxxxxx
[mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Darrell Shandrow
Sent: Tuesday, June 26, 2007 1:41 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: More response from Eric
Damery
Hi Rick,
I wonder what proportion of Freedom
Scientific's private beta testers are running Vista? I voluntarily
resigned from their beta team quite sometime back because I felt I
couldn't spend enough time on it to really do it justice. FS needs
frequent, quality feedback from its beta testers in order to know
exactly what needs to be fixed. I feel FS folks ought to seriously
evaluate their private beta program, making sure to have the highest
possible quality members and, perhaps, give people a bit more of an
incentive to participate.
Darrell Shandrow - Accessibility
Evangelist
Information should be accessible to us
without need of translation by another person.
Blind Access Journal blog and podcast:
http://www.blindaccessjournal.com
Check out high quality
telecommunications services at http://ld.net/?nu7i
----- Original Message -----
From: Rick Harmon
<mailto:rharmon@xxxxxxxxxxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Monday, June 25, 2007 11:22 PM
Subject: More response from Eric Damery
Hi Everyone,
During my phone call today with Eric, he
stated that the virtual buffer problem has been fixed in Jaws 8.0. So
I'm forced to retract my statement on my Blog post stating that the
Virtual Buffer problem won't be fixed until Jaws 9 releases later this
year. He stated that they fixed the specific bug that is causing the
problem. Also that no one has been reporting the virtual buffer issue
to tech support anymore. So essentially they don't have the problem
there and they can't duplicate my reported issue about it happening to
me. Eric stated that and I have to agree with that the problem doesn't
occur often anymore. So if anyone can duplicate the problem and report
it to FS support then they will look into it further. But since no one
is reporting problems to tech support the problem is resolved as far as
they are concerned.
So if anyone can duplicate the problem
they need to contact tech support with specific steps to duplicate it on
their machines.
Eric also stated that they have almost
no customers using Vista that are reporting any issues to technical
support and are concentrating on the Xp customers as that's where the
bulk of their business is. They said no one reported the volume control
issue to them until this week. He said no one has reported any of the
windows mail issues either. So I don't know who is and who isn't using
vista but if you are and you are having any of the problems that I noted
then you all need to speak up and let support know about it. Because
Eric said no one is calling in with any Vista issues that he knows of.
Rick
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