Re: More response from Eric Damery

Hi Rick,

I wonder what proportion of Freedom Scientific's private beta testers are 
running Vista?  I voluntarily resigned from their beta team quite sometime back 
because I felt I couldn't spend enough time on it to really do it justice.  FS 
needs frequent, quality feedback from its beta testers in order to know exactly 
what needs to be fixed.  I feel FS folks ought to seriously evaluate their 
private beta program, making sure to have the highest possible quality members 
and, perhaps, give people a bit more of an incentive to participate.


Darrell Shandrow - Accessibility Evangelist
Information should be accessible to us without need of translation by another 
person.
Blind Access Journal blog and podcast: http://www.blindaccessjournal.com
Check out high quality telecommunications services at http://ld.net/?nu7i
  ----- Original Message ----- 
  From: Rick Harmon 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Monday, June 25, 2007 11:22 PM
  Subject: More response from Eric Damery



  Hi Everyone,

  During my phone call today with Eric, he stated that the virtual buffer 
problem has been fixed in Jaws 8.0.  So I'm forced to retract my statement on 
my Blog post stating that the Virtual Buffer problem won't be fixed until Jaws 
9 releases later this year.  He stated that they fixed the specific bug that is 
causing the problem.  Also that no one has been reporting the virtual buffer 
issue to tech support anymore.  So essentially they don't have the problem 
there and they can't duplicate my reported issue about it happening to me.  
Eric stated that and I have to agree with that the problem doesn't occur often 
anymore.  So if anyone can duplicate the problem and report it to FS support 
then they will look into it further.  But since no one is reporting problems to 
tech support the problem is resolved as far as they are concerned.

  So if anyone can duplicate the problem they need to contact tech support with 
specific steps to duplicate it on their machines.
  Eric also stated that they have almost no customers using Vista that are 
reporting any issues to technical support  and are concentrating on the Xp 
customers as that's where the bulk of their business is.  They said no one 
reported the volume control issue to them until this week.  He said no one has 
reported any of the windows mail issues either.  So I don't know who is and who 
isn't using vista but if you are and you are having any of the problems that I 
noted then you all need to speak up and let support know about it.  Because 
Eric said no one is calling in with any Vista issues that he knows of.

  Rick


  =======

  Visit my webpage and podcast feed at:
  http://www.blind-geek-zone.net
  and my web Blog at:
  http://blind-geek-zone.blogspot.com/

Other related posts: