Re: More response from Eric Damery
- From: "Darrell Shandrow" <nu7i@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 26 Jun 2007 11:32:14 -0700
In that case, I feel FS needed to expend some effort, even money, to make sure
more people had a Vista machine on which to test JAWS. It was just too
important for FS to fall so far behind...
Darrell Shandrow - Accessibility Evangelist
Information should be accessible to us without need of translation by another
person.
Blind Access Journal blog and podcast: http://www.blindaccessjournal.com
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----- Original Message -----
From: Rick Harmon
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, June 26, 2007 10:59 AM
Subject: Re: More response from Eric Damery
Eric didn't elaborate but he seemed to be saying that not many. But that's
an assumption on my part from what was said in our conversation. He did not
give numbers.
Rick
----- Original Message -----
From: Darrell Shandrow
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, June 26, 2007 1:40 PM
Subject: Re: More response from Eric Damery
Hi Rick,
I wonder what proportion of Freedom Scientific's private beta testers are
running Vista? I voluntarily resigned from their beta team quite sometime back
because I felt I couldn't spend enough time on it to really do it justice. FS
needs frequent, quality feedback from its beta testers in order to know exactly
what needs to be fixed. I feel FS folks ought to seriously evaluate their
private beta program, making sure to have the highest possible quality members
and, perhaps, give people a bit more of an incentive to participate.
Darrell Shandrow - Accessibility Evangelist
Information should be accessible to us without need of translation by
another person.
Blind Access Journal blog and podcast: http://www.blindaccessjournal.com
Check out high quality telecommunications services at http://ld.net/?nu7i
----- Original Message -----
From: Rick Harmon
To: jfw@xxxxxxxxxxxxx
Sent: Monday, June 25, 2007 11:22 PM
Subject: More response from Eric Damery
Hi Everyone,
During my phone call today with Eric, he stated that the virtual buffer
problem has been fixed in Jaws 8.0. So I'm forced to retract my statement on
my Blog post stating that the Virtual Buffer problem won't be fixed until Jaws
9 releases later this year. He stated that they fixed the specific bug that is
causing the problem. Also that no one has been reporting the virtual buffer
issue to tech support anymore. So essentially they don't have the problem
there and they can't duplicate my reported issue about it happening to me.
Eric stated that and I have to agree with that the problem doesn't occur often
anymore. So if anyone can duplicate the problem and report it to FS support
then they will look into it further. But since no one is reporting problems to
tech support the problem is resolved as far as they are concerned.
So if anyone can duplicate the problem they need to contact tech support
with specific steps to duplicate it on their machines.
Eric also stated that they have almost no customers using Vista that are
reporting any issues to technical support and are concentrating on the Xp
customers as that's where the bulk of their business is. They said no one
reported the volume control issue to them until this week. He said no one has
reported any of the windows mail issues either. So I don't know who is and who
isn't using vista but if you are and you are having any of the problems that I
noted then you all need to speak up and let support know about it. Because
Eric said no one is calling in with any Vista issues that he knows of.
Rick
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