Re: More response from Eric Damery
- From: "Christopher Hallsworth" <chrishallsworth@xxxxxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Tue, 26 Jun 2007 14:14:57 +0100
Thanks Rick for letting us know about this. I am currently using JAWS
8.0.423 demo. However, since I'm on a dial-up connection, I'm not sure
how long it will take to update to JAWS 8.0.2173, so I may not be able
to see if I can duplicate the problem. However, I am optimistic that the
virtual buffer issues has been fixed in this update. Does anyone know
how long it would take for this update using dial-up? I'm not on about
downloading the full release, but rather updating JAWS through the check
for updates feature. Thanks!
On Tue, 26 Jun 2007 02:22:04 -0400, "Rick Harmon"
<rharmon@xxxxxxxxxxxxxxxxxxx> said:
>
> Hi Everyone,
>
> During my phone call today with Eric, he stated that the virtual buffer
> problem has been fixed in Jaws 8.0. So I'm forced to retract my
> statement on my Blog post stating that the Virtual Buffer problem won't
> be fixed until Jaws 9 releases later this year. He stated that they
> fixed the specific bug that is causing the problem. Also that no one has
> been reporting the virtual buffer issue to tech support anymore. So
> essentially they don't have the problem there and they can't duplicate my
> reported issue about it happening to me. Eric stated that and I have to
> agree with that the problem doesn't occur often anymore. So if anyone
> can duplicate the problem and report it to FS support then they will look
> into it further. But since no one is reporting problems to tech support
> the problem is resolved as far as they are concerned.
>
> So if anyone can duplicate the problem they need to contact tech support
> with specific steps to duplicate it on their machines.
> Eric also stated that they have almost no customers using Vista that are
> reporting any issues to technical support and are concentrating on the
> Xp customers as that's where the bulk of their business is. They said no
> one reported the volume control issue to them until this week. He said
> no one has reported any of the windows mail issues either. So I don't
> know who is and who isn't using vista but if you are and you are having
> any of the problems that I noted then you all need to speak up and let
> support know about it. Because Eric said no one is calling in with any
> Vista issues that he knows of.
>
> Rick
>
>
> =======
>
> Visit my webpage and podcast feed at:
> http://www.blind-geek-zone.net
> and my web Blog at:
> http://blind-geek-zone.blogspot.com/
Christopher Hallsworth
E-mail: chrishallsworth@xxxxxxxxxxxxxx
Skype name chrishallsworth7266
MSN: ch9675@xxxxxxxxxxx
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