Re: Freedom Scientific Tech Support
- From: "Darrell Shandrow" <nu7i@xxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 5 Jan 2004 12:38:07 -0700
Hi Bill,
Well, no, I can't imagine any legalism involved unless, perhaps, you were
distributing the modified package?
BTW, contraversially, if I had a similarly bad experience, I might be
tempted to actually name the tech who provided poor service here on this
list. I couldn't think of a better way to get someone to shape up? There's
never any need for argumentative, discourteous, unprofessional conduct on
the part of a representative of a company to that company's customers.
----- Original Message -----
From: "Bill Gallik" <wfgallik@xxxxxxxxxxxxx>
To: "JFW List" <jfw@xxxxxxxxxxxxx>
Sent: Monday, January 05, 2004 9:12 AM
Subject: Freedom Scientific Tech Support
> I just got off the telephone with tech support about 15 minutes ago trying
> to resolve my issue with TaxAct 2003. This was a second call and Donovan
> was the person I was speaking with this second time. Donovan really
> couldn't help me since the TaxAct 2003 setting files are not yet
available,
> but at least he was polite and was not argumentative. The previous call
was
> not so positive (with a different Tech Support person).
>
> The first call was quite offensive to me, I felt as though I was being
> talked down to and I also felt I was in an argument about the software I
was
> using. And I was chastised for trying to copy the TaxAct 2002 files to a
> temp directory, rename them to match TaxAct 2003, modifying them to
reflect
> TaxAct 2003 specifics, recompile and move them back into the SETTINGS\ENU
> folder.
>
> This is the point of my posting, is there some legalism about creating
> additional settings files for different, yet very similar applications
> (i.e., using TaxAct 2002 setting files to generate TaxAct 2003 setting
> files)? Some legalism that makes it illegal to do this? I'm not familiar
> with such a clause, can somebody please advise me?
>
> ----------------
> Bill Gallik
> E-Mail: wfgallik@xxxxxxxxxxxxx
>
>
>
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