Re: Fatal audible.com problems (was:Desktop Player commands in Audible Manager v. 5?)

Ok, I will visit the help center.  Thanks.
Regards,

info.rczenterprise@xxxxxxxxx

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  ----- Original Message ----- 
  From: Chris Skarstad 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Saturday, March 25, 2006 6:37 PM
  Subject: Re: Fatal audible.com problems (was:Desktop Player commands in 
Audible Manager v. 5?)


  Hi. You should visit the audible.com help center.
  I am quite sure that your issue with downloading books is covered there.






  At 12:33 PM 3/26/2006, you wrote:
  >Thanks for your response.
  >
  >Oh, yah, it is my mistake.  Audible manager 5, so, is there any 
  >technical support or email technical support that I can send my 
  >concern?  I forgot to mentioned that the scripts are already installed.
  >
  >Regards,
  >
  ><mailto:info.rczenterprise@xxxxxxxxx>info.rczenterprise@xxxxxxxxx
  >
  >**********
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  >E-mail in error please notifies the sender immediately.  Any views 
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  >----- Original Message -----
  >From: <mailto:yardbird@xxxxxxxxxxxxxx>Yardbird
  >To: <mailto:jfw@xxxxxxxxxxxxx>jfw@xxxxxxxxxxxxx
  >Sent: Saturday, March 25, 2006 12:33 PM
  >Subject: Fatal audible.com problems (was:Desktop Player commands in 
  >Audible Manager v. 5?)
  >
  >Hi,
  >
  >I'm afraid this sounds like a situation where you'd be best off calling the
  >toll free number of Audible tech support and asking them for help.  If
  >things become too complicated for the front-line tech support person who
  >answers your call, they should agree to refer your issue one level higher in
  >their system.  "Escalate" it, as the expression goes.  Eventually, you
  >should definitely get some help from them on at least the downloading
  >problem
  >
  >but as for Audible Manager, first of all, the version is just 5, not 5.9,
  >just in case that wasn't simply a typing mistake.  And if you are saying you
  >can't use the program at all, it may be that you need the Jaws as scripts
  >which Ken Gould recently made available.  I don't have the link or address
  >for downloading those files anymore, but I'm sure someone else here will
  >provide them if you ask.
  >
  >Hope this is helpful, and good luck.  The audible.com experience can be
  >pretty frustrating sometimes for a screen reader user, but even though you
  >have to spend a good amount of time straightening things out with help from
  >tech support and mailing listfriends, it finally comes together.  So try to
  >just push on through and get help for these problems.
  >
  >The tech support phone number for Audible is:
  >
  >1, 8 8 8,
  >2 8 3, 5051
  >
  >----- Original Message -----
  >From: "RCZ Enterprise" 
  ><<mailto:info.rczenterprise@xxxxxxxxx>info.rczenterprise@xxxxxxxxx>
  >To: <<mailto:jfw@xxxxxxxxxxxxx>jfw@xxxxxxxxxxxxx>
  >Sent: Sunday, March 26, 2006 4:06 AM
  >Subject: Re: Desktop Player commands in Audible Manager v. 5?(Audible
  >
  >
  >hello!
  >
  >I tried to use Audible Manager 5.9, I also update the components as the
  >program told me to update.  But, I cannot download any book, does anybody
  >knows why?
  >
  >Regards,
  >
  ><mailto:info.rczenterprise@xxxxxxxxx>info.rczenterprise@xxxxxxxxx
  >
  >**********
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  >E-mail in error please notifies the sender immediately.  Any views or
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  >This message contains information transmitted and deemed confidential by RCZ
  >Enterprise.  If you have received this message in error, please inform the
  >sender for further action.
  >
  >   ----- Original Message -----
  >   From: Yardbird
  >   To: JFW List
  >   Sent: Saturday, March 25, 2006 9:36 AM
  >   Subject: Desktop Player commands in Audible Manager v. 5?(Audible
  >
  >
  >   I am currently using the version 5 update of Audible Manager, and in the
  >   course of trying to help a fellow list subscriber I tried the Desktop
  >Player
  >   for the first time since changing versions of Audible manager.  Though
  >some
  >   of the commands (fast forward/rewind, section movement) remain the same, I
  >   can't figure out how to exit the player now without resorting to exiting
  >   Audible Manager itself, which used not to be the way to do this.
  >
  >   Does anyone know?
  >
  >   thanks.
  >
  >
  >
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