Re: Fatal audible.com problems (was:Desktop Player commands in Audible Manager v. 5?)
- From: "RCZ Enterprise" <info.rczenterprise@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 26 Mar 2006 10:55:15 -0800
Ok, thanks for your response.
Regards,
info.rczenterprise@xxxxxxxxx
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----- Original Message -----
From: Yardbird
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, March 25, 2006 6:40 PM
Subject: Re: Fatal audible.com problems (was:Desktop Player commands in
Audible Manager v. 5?)
it sounds as if you may never have patronized Audible or used Audible
Manager before. I wasn't realizing that. If you go to the Audible site and
click on the Help link, you should find documentation as well as databases
of help threads and discussions. Again, if you're unsure what to look for,
just call tech support and ask where on the site to visit in order to get
this material. Once you see some basic explanation and instructions, you
won't be so mystified.
unsu8reto ----- Original Message -----
From: "RCZ Enterprise" <info.rczenterprise@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, March 26, 2006 10:33 AM
Subject: Re: Fatal audible.com problems (was:Desktop Player commands in
Audible Manager v. 5?)
Thanks for your response.
Oh, yah, it is my mistake. Audible manager 5, so, is there any technical
support or email technical support that I can send my concern? I forgot to
mentioned that the scripts are already installed.
Regards,
info.rczenterprise@xxxxxxxxx
**********
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----- Original Message -----
From: Yardbird
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, March 25, 2006 12:33 PM
Subject: Fatal audible.com problems (was:Desktop Player commands in
Audible Manager v. 5?)
Hi,
I'm afraid this sounds like a situation where you'd be best off calling
the
toll free number of Audible tech support and asking them for help. If
things become too complicated for the front-line tech support person who
answers your call, they should agree to refer your issue one level higher
in
their system. "Escalate" it, as the expression goes. Eventually, you
should definitely get some help from them on at least the downloading
problem
but as for Audible Manager, first of all, the version is just 5, not 5.9,
just in case that wasn't simply a typing mistake. And if you are saying
you
can't use the program at all, it may be that you need the Jaws as scripts
which Ken Gould recently made available. I don't have the link or address
for downloading those files anymore, but I'm sure someone else here will
provide them if you ask.
Hope this is helpful, and good luck. The audible.com experience can be
pretty frustrating sometimes for a screen reader user, but even though you
have to spend a good amount of time straightening things out with help
from
tech support and mailing listfriends, it finally comes together. So try
to
just push on through and get help for these problems.
The tech support phone number for Audible is:
1, 8 8 8,
2 8 3, 5051
----- Original Message -----
From: "RCZ Enterprise" <info.rczenterprise@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, March 26, 2006 4:06 AM
Subject: Re: Desktop Player commands in Audible Manager v. 5?(Audible
hello!
I tried to use Audible Manager 5.9, I also update the components as the
program told me to update. But, I cannot download any book, does anybody
knows why?
Regards,
info.rczenterprise@xxxxxxxxx
**********
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If you have received this
E-mail in error please notifies the sender immediately. Any views or
opinions presented in this e-mail are solely those of the author and do
not
necessarily represent those of the company. The recipient should check
this
email and any attachments for the presence of virus. The company accepts
no
liability for any damage caused by any virus transmitted by this e-mail.
This message contains information transmitted and deemed confidential by
RCZ
Enterprise. If you have received this message in error, please inform the
sender for further action.
----- Original Message -----
From: Yardbird
To: JFW List
Sent: Saturday, March 25, 2006 9:36 AM
Subject: Desktop Player commands in Audible Manager v. 5?(Audible
I am currently using the version 5 update of Audible Manager, and in the
course of trying to help a fellow list subscriber I tried the Desktop
Player
for the first time since changing versions of Audible manager. Though
some
of the commands (fast forward/rewind, section movement) remain the same,
I
can't figure out how to exit the player now without resorting to exiting
Audible Manager itself, which used not to be the way to do this.
Does anyone know?
thanks.
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