Re: Fatal audible.com problems (was:Desktop Player commands in Audible Manager v. 5?)
- From: "RCZ Enterprise" <info.rczenterprise@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 26 Mar 2006 10:54:29 -0800
Ok, I will visit the help center. Thanks.
Regards,
info.rczenterprise@xxxxxxxxx
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----- Original Message -----
From: Chris Skarstad
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, March 25, 2006 6:37 PM
Subject: Re: Fatal audible.com problems (was:Desktop Player commands in
Audible Manager v. 5?)
Hi. You should visit the audible.com help center.
I am quite sure that your issue with downloading books is covered there.
At 12:33 PM 3/26/2006, you wrote:
>Thanks for your response.
>
>Oh, yah, it is my mistake. Audible manager 5, so, is there any
>technical support or email technical support that I can send my
>concern? I forgot to mentioned that the scripts are already installed.
>
>Regards,
>
><mailto:info.rczenterprise@xxxxxxxxx>info.rczenterprise@xxxxxxxxx
>
>**********
>This email and any files transmitted with it are confidential and
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>----- Original Message -----
>From: <mailto:yardbird@xxxxxxxxxxxxxx>Yardbird
>To: <mailto:jfw@xxxxxxxxxxxxx>jfw@xxxxxxxxxxxxx
>Sent: Saturday, March 25, 2006 12:33 PM
>Subject: Fatal audible.com problems (was:Desktop Player commands in
>Audible Manager v. 5?)
>
>Hi,
>
>I'm afraid this sounds like a situation where you'd be best off calling the
>toll free number of Audible tech support and asking them for help. If
>things become too complicated for the front-line tech support person who
>answers your call, they should agree to refer your issue one level higher in
>their system. "Escalate" it, as the expression goes. Eventually, you
>should definitely get some help from them on at least the downloading
>problem
>
>but as for Audible Manager, first of all, the version is just 5, not 5.9,
>just in case that wasn't simply a typing mistake. And if you are saying you
>can't use the program at all, it may be that you need the Jaws as scripts
>which Ken Gould recently made available. I don't have the link or address
>for downloading those files anymore, but I'm sure someone else here will
>provide them if you ask.
>
>Hope this is helpful, and good luck. The audible.com experience can be
>pretty frustrating sometimes for a screen reader user, but even though you
>have to spend a good amount of time straightening things out with help from
>tech support and mailing listfriends, it finally comes together. So try to
>just push on through and get help for these problems.
>
>The tech support phone number for Audible is:
>
>1, 8 8 8,
>2 8 3, 5051
>
>----- Original Message -----
>From: "RCZ Enterprise"
><<mailto:info.rczenterprise@xxxxxxxxx>info.rczenterprise@xxxxxxxxx>
>To: <<mailto:jfw@xxxxxxxxxxxxx>jfw@xxxxxxxxxxxxx>
>Sent: Sunday, March 26, 2006 4:06 AM
>Subject: Re: Desktop Player commands in Audible Manager v. 5?(Audible
>
>
>hello!
>
>I tried to use Audible Manager 5.9, I also update the components as the
>program told me to update. But, I cannot download any book, does anybody
>knows why?
>
>Regards,
>
><mailto:info.rczenterprise@xxxxxxxxx>info.rczenterprise@xxxxxxxxx
>
>**********
>This email and any files transmitted with it are confidential and intended
>solely for the use of the individual or entity to whom they are addressed.
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>E-mail in error please notifies the sender immediately. Any views or
>opinions presented in this e-mail are solely those of the author and do not
>necessarily represent those of the company. The recipient should check this
>email and any attachments for the presence of virus. The company accepts no
>liability for any damage caused by any virus transmitted by this e-mail.
>
>This message contains information transmitted and deemed confidential by RCZ
>Enterprise. If you have received this message in error, please inform the
>sender for further action.
>
> ----- Original Message -----
> From: Yardbird
> To: JFW List
> Sent: Saturday, March 25, 2006 9:36 AM
> Subject: Desktop Player commands in Audible Manager v. 5?(Audible
>
>
> I am currently using the version 5 update of Audible Manager, and in the
> course of trying to help a fellow list subscriber I tried the Desktop
>Player
> for the first time since changing versions of Audible manager. Though
>some
> of the commands (fast forward/rewind, section movement) remain the same, I
> can't figure out how to exit the player now without resorting to exiting
> Audible Manager itself, which used not to be the way to do this.
>
> Does anyone know?
>
> thanks.
>
>
>
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