Fatal audible.com problems (was:Desktop Player commands in Audible Manager v. 5?)
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sat, 25 Mar 2006 12:33:56 -0800
Hi,
I'm afraid this sounds like a situation where you'd be best off calling the
toll free number of Audible tech support and asking them for help. If
things become too complicated for the front-line tech support person who
answers your call, they should agree to refer your issue one level higher in
their system. "Escalate" it, as the expression goes. Eventually, you
should definitely get some help from them on at least the downloading
problem
but as for Audible Manager, first of all, the version is just 5, not 5.9,
just in case that wasn't simply a typing mistake. And if you are saying you
can't use the program at all, it may be that you need the Jaws as scripts
which Ken Gould recently made available. I don't have the link or address
for downloading those files anymore, but I'm sure someone else here will
provide them if you ask.
Hope this is helpful, and good luck. The audible.com experience can be
pretty frustrating sometimes for a screen reader user, but even though you
have to spend a good amount of time straightening things out with help from
tech support and mailing listfriends, it finally comes together. So try to
just push on through and get help for these problems.
The tech support phone number for Audible is:
1, 8 8 8,
2 8 3, 5051
----- Original Message -----
From: "RCZ Enterprise" <info.rczenterprise@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, March 26, 2006 4:06 AM
Subject: Re: Desktop Player commands in Audible Manager v. 5?(Audible
hello!
I tried to use Audible Manager 5.9, I also update the components as the
program told me to update. But, I cannot download any book, does anybody
knows why?
Regards,
info.rczenterprise@xxxxxxxxx
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----- Original Message -----
From: Yardbird
To: JFW List
Sent: Saturday, March 25, 2006 9:36 AM
Subject: Desktop Player commands in Audible Manager v. 5?(Audible
I am currently using the version 5 update of Audible Manager, and in the
course of trying to help a fellow list subscriber I tried the Desktop
Player
for the first time since changing versions of Audible manager. Though
some
of the commands (fast forward/rewind, section movement) remain the same, I
can't figure out how to exit the player now without resorting to exiting
Audible Manager itself, which used not to be the way to do this.
Does anyone know?
thanks.
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