Re: Fatal audible.com problems (was:Desktop Player commands in Audible Manager v. 5?)

  • From: "RCZ Enterprise" <info.rczenterprise@xxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Sun, 26 Mar 2006 10:33:13 -0800

Thanks for your response.

Oh, yah, it is my mistake.  Audible manager 5, so, is there any technical 
support or email technical support that I can send my concern?  I forgot to 
mentioned that the scripts are already installed.

Regards,

info.rczenterprise@xxxxxxxxx

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  ----- Original Message ----- 
  From: Yardbird 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Saturday, March 25, 2006 12:33 PM
  Subject: Fatal audible.com problems (was:Desktop Player commands in Audible 
Manager v. 5?)


  Hi,

  I'm afraid this sounds like a situation where you'd be best off calling the 
  toll free number of Audible tech support and asking them for help.  If 
  things become too complicated for the front-line tech support person who 
  answers your call, they should agree to refer your issue one level higher in 
  their system.  "Escalate" it, as the expression goes.  Eventually, you 
  should definitely get some help from them on at least the downloading 
  problem

  but as for Audible Manager, first of all, the version is just 5, not 5.9, 
  just in case that wasn't simply a typing mistake.  And if you are saying you 
  can't use the program at all, it may be that you need the Jaws as scripts 
  which Ken Gould recently made available.  I don't have the link or address 
  for downloading those files anymore, but I'm sure someone else here will 
  provide them if you ask.

  Hope this is helpful, and good luck.  The audible.com experience can be 
  pretty frustrating sometimes for a screen reader user, but even though you 
  have to spend a good amount of time straightening things out with help from 
  tech support and mailing listfriends, it finally comes together.  So try to 
  just push on through and get help for these problems.

  The tech support phone number for Audible is:

  1, 8 8 8,
  2 8 3, 5051

  ----- Original Message ----- 
  From: "RCZ Enterprise" <info.rczenterprise@xxxxxxxxx>
  To: <jfw@xxxxxxxxxxxxx>
  Sent: Sunday, March 26, 2006 4:06 AM
  Subject: Re: Desktop Player commands in Audible Manager v. 5?(Audible


  hello!

  I tried to use Audible Manager 5.9, I also update the components as the 
  program told me to update.  But, I cannot download any book, does anybody 
  knows why?

  Regards,

  info.rczenterprise@xxxxxxxxx

  **********
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  solely for the use of the individual or entity to whom they are addressed. 
  If you have received this
  E-mail in error please notifies the sender immediately.  Any views or 
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  necessarily represent those of the company.  The recipient should check this 
  email and any attachments for the presence of virus.  The company accepts no 
  liability for any damage caused by any virus transmitted by this e-mail.

  This message contains information transmitted and deemed confidential by RCZ 
  Enterprise.  If you have received this message in error, please inform the 
  sender for further action.

    ----- Original Message ----- 
    From: Yardbird
    To: JFW List
    Sent: Saturday, March 25, 2006 9:36 AM
    Subject: Desktop Player commands in Audible Manager v. 5?(Audible


    I am currently using the version 5 update of Audible Manager, and in the
    course of trying to help a fellow list subscriber I tried the Desktop 
  Player
    for the first time since changing versions of Audible manager.  Though 
  some
    of the commands (fast forward/rewind, section movement) remain the same, I
    can't figure out how to exit the player now without resorting to exiting
    Audible Manager itself, which used not to be the way to do this.

    Does anyone know?

    thanks.



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