The remedy application came as a part of our last merger. I had to learn it
from scratch. While it was difficult, I was able to do it fairly well. If you
are concerned about someone saying that it is not accessible, you can contact
me off-line and I will speak to them about it. I do not work with active
directory and am not sure of all of the issues related to accessibility but I'm
sure there are ways to make it work for you.
Kevin
Sent from my iPhone
On Jul 14, 2015, at 3:30 PM, Bryan Schulz <b.schulz@xxxxxxxxxxxxx> wrote:__________�
Hi,
Could you tell me if you had any experience with the program before being
hired?
If not, why did you get hired?
Would you also have any tips about experience with active directory as that
can only be learned while using win server editions?
Lastly, any suggestions to crack open the door when a company continues to
claim remedy isn't accessible?
Thanks,
Bryan schulz
-----Original Message-----
From: jawsscripts-bounce@xxxxxxxxxxxxx
[mailto:jawsscripts-bounce@xxxxxxxxxxxxx] On Behalf Of Kevin Mattingly
Sent: Tuesday, July 14, 2015 1:53 PM
To: jawsscripts@xxxxxxxxxxxxx
Subject: [jawsscripts] Re: remedy program
It is just a client that runs on Windows. I am a manager and I review problem
and change tickets and either close or approve them. Often times you just
have to use your mask you to do some searching on the screen or your mouse
cursor to see what's there.
The key to me is to be flexible and to practice once you get there. You can
let them know as a job applicant that while you don't have experience you can
gain it and you can actually perform the duties assigned.
Kevin
Sent from my iPhone
On Jul 14, 2015, at 12:16 PM, Bryan Schulz <b.schulz@xxxxxxxxxxxxx> wrote:__________�
Hi,
That didn't say much.
You have to work with it? Is there a demo version? Will it run on regular
windows or do you have to have win server?
Did someone create scripts for you?
What tasks can you accomplish like creating/managing tickets?
Thanks,
Bryan
-----Original Message-----
From: jawsscripts-bounce@xxxxxxxxxxxxx
[mailto:jawsscripts-bounce@xxxxxxxxxxxxx] On Behalf Of Kevin Mattingly
Sent: Tuesday, July 14, 2015 10:47 AM
To: jawsscripts@xxxxxxxxxxxxx
Subject: [jawsscripts] Re: remedy program
It is usable but it is not easy. You just need to work with it and learn how
to manage within the scope of what the software offers. I use the desktop
client but I don't think the web version is easily worked with.
Kevin
Sent from my iPhone
On Jul 14, 2015, at 10:38 AM, Bryan Schulz <b.schulz@xxxxxxxxxxxxx> wrote:__________�
Hi,
That is what I expected.
Did someone create scripts for you or are you getting by without them?
Do you enter data/manage tickets?
How are blind people supposed to hope to be hired when we know the software
won't be accessible?
So the rehab agency hires a scripter, the company will most likely hire
someone else long before the scripter solves the issue and there is only one
choice of a scripter where I live.
Bryan Schulz
-----Original Message-----
From: jawsscripts-bounce@xxxxxxxxxxxxx
[mailto:jawsscripts-bounce@xxxxxxxxxxxxx] On Behalf Of Bissett, Tom
Sent: Tuesday, July 14, 2015 9:25 AM
To: jawsscripts@xxxxxxxxxxxxx
Subject: [jawsscripts] Re: remedy program
We use remedy here at my work. It appears to be some what tailorable but
actually haven't tried that part. Overall it is navigable but not a
friendly experience. I suspect it depends on how it is configured, would
have an impact on its usability.
So accessable but not very user friendly.
Tom Bisset
-----Original Message-----
From: jawsscripts-bounce@xxxxxxxxxxxxx
[mailto:jawsscripts-bounce@xxxxxxxxxxxxx] On Behalf Of Bryan Schulz
Sent: Tuesday, July 14, 2015 10:17 AM
To: jawsscripts@xxxxxxxxxxxxx
Subject: [jawsscripts] remedy program
Hi,
I don't know how many versions of remedy ticketing system software are used
today.
Help desk or customer service/reservationist jobs require being able to use
the remedy program.
Would anyone know how well the remedy program works with jaws?
Bryan Schulz
b.schulz@xxxxxxxxxxxxx
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Version: 2015.0.6081 / Virus Database: 4392/10217 - Release Date: 07/12/15
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