[jaws-uk] Re: Microsoft Update failing to install
- From: "Norman Octon" <octon2002@xxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Wed, 26 Jul 2006 13:09:56 +0100
Thanks Gordon. That's another avenue for me to try.
Regards,
Norman
----- Original Message -----
From: "G. McFarlane" <gmcf@xxxxxxxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Wednesday, July 26, 2006 12:39 PM
Subject: [jaws-uk] Re: Microsoft Update failing to install
> Hi
> I had the same problem a few days ago. I phoned Microsoft and an excellent
> Indian girl working in New Delhi talked me through the problem. I hope I'm
> not giving away secrets here but she said to log onto
> www.microsoft.com/genuine, then look for the link 'validate windows' (I
> think it was windows or XP' - you'll find it if you go to the links list
> (insert and f7). This came up with the message that I was validated and I
> could then go about instituting the updates. It's strange because having
> activated successfully it is weird that we can't update - it even suggests
> that we have an invalid version.
>
> If this doesn't work just go onto Microsoft as they don't charge for this
> as its a validation issue. Maybe our non-activated Jaws is responsible,
> but
> I'm lothe to activate it until the end in case I run out of ILM keys and
> can't get any more.
>
> Hope this works for you.
> Regards.
> Gordon McFarlane
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