[jaws-uk] Re: Microsoft Update failing to install

Hi
I had the same problem a few days ago. I phoned Microsoft and an excellent 
Indian girl working in New Delhi talked me through the problem. I hope I'm 
not giving away secrets here but she said to log onto 
www.microsoft.com/genuine, then look for the link 'validate windows' (I 
think it was windows or XP' - you'll find it if you go to the links list 
(insert and f7). This came up with the message  that I was validated and I 
could then go about instituting the updates. It's strange because having 
activated successfully it is weird that we can't update - it even suggests 
that we have an invalid version.

If this doesn't work just go onto Microsoft as  they don't charge for this 
as its a validation issue. Maybe our non-activated Jaws is responsible, but 
I'm lothe to activate it until the end in case I run out of ILM keys and 
can't get any more.

Hope this works for you.
Regards.
Gordon McFarlane
----- Original Message ----- 
From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Wednesday, July 26, 2006 10:09 AM
Subject: [jaws-uk] Re: Microsoft Update failing to install


=20

-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx
[mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Norman
Octon
Sent: 26 July 2006 09:21
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Microsoft Update failing to install

Hello,

Can anyone please help?  I have freshly installed Win XP
Home SP2 on my machine, activated and registered Win XP,
installed AVG Free Edition virus checker, and am now
attempting to apply Microsoft updates.  I did have automatic
updates turned on; the Windows Genuine Advantage update
installed ok.  I am using JAWS 7.0 in 40 minute mode, as I
only need it to administer the machine for another family
member.

Further updates could not be installed until the latest
Automatic Updates package was installed - but it wouldn't
install.  The package downloaded ok, but the installation
always failed, and the next time I went to Windows Update it
was downloaded again.  When Automatic Updates was on, the
update tried to install itself at turn-off if I had not
clicked on the balloon beforehand.  It still failed.

I have tried turning Automatic Updates off; switching off
AVG.  I don't think my firewalled router is to blame because
the package downloads, but someone might think otherwise.

Could the 40 minute JAWS be the problem?  If not, what else?
Any ideas please?

Regards,

Norman=20

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