Hi I had the same problem a few days ago. I phoned Microsoft and an excellent Indian girl working in New Delhi talked me through the problem. I hope I'm not giving away secrets here but she said to log onto www.microsoft.com/genuine, then look for the link 'validate windows' (I think it was windows or XP' - you'll find it if you go to the links list (insert and f7). This came up with the message that I was validated and I could then go about instituting the updates. It's strange because having activated successfully it is weird that we can't update - it even suggests that we have an invalid version. If this doesn't work just go onto Microsoft as they don't charge for this as its a validation issue. Maybe our non-activated Jaws is responsible, but I'm lothe to activate it until the end in case I run out of ILM keys and can't get any more. Hope this works for you. Regards. Gordon McFarlane ----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Wednesday, July 26, 2006 10:09 AM Subject: [jaws-uk] Re: Microsoft Update failing to install =20 -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Norman Octon Sent: 26 July 2006 09:21 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Microsoft Update failing to install Hello, Can anyone please help? I have freshly installed Win XP Home SP2 on my machine, activated and registered Win XP, installed AVG Free Edition virus checker, and am now attempting to apply Microsoft updates. I did have automatic updates turned on; the Windows Genuine Advantage update installed ok. I am using JAWS 7.0 in 40 minute mode, as I only need it to administer the machine for another family member. Further updates could not be installed until the latest Automatic Updates package was installed - but it wouldn't install. The package downloaded ok, but the installation always failed, and the next time I went to Windows Update it was downloaded again. When Automatic Updates was on, the update tried to install itself at turn-off if I had not clicked on the balloon beforehand. It still failed. I have tried turning Automatic Updates off; switching off AVG. I don't think my firewalled router is to blame because the package downloads, but someone might think otherwise. Could the 40 minute JAWS be the problem? If not, what else? Any ideas please? Regards, Norman=20 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=3Dunsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=3Dfaq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- This email has been verified as Virus free Virus Protection and more available at http://www.plus.net -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.4/399 - Release Date: 25/07/06 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq