[iyonix-support] Re: RO 5.12 and alt-rename bug
- From: Tim Powys-Lybbe <tim@xxxxxxxxx>
- To: iyonix-support@xxxxxxxxxxxxx
- Date: Wed, 18 Oct 2006 13:17:17 +0100
In message of 18 Oct, John Cartmell <john@xxxxxxxxxxxxxxxxxxxx> wrote:
> On 18 Oct, <davehigton@xxxxxxxxxxxxx> wrote:
> > Quoting Stefaan Claes <sclaes@xxxxxxxxxxxxxx>:
>
> > > BTW: do we really have to pay 69 UKP to get any bug fixes in the
> > > future?
>
> > AIUI, that pays for all the bug fixes we're going to get for a
> > period of time; period yet to be defined. Much like the Select
> > subscription in principle, though Castle have a better track record
> > for number of upgrades delivered.
>
> Select has delivered the documentation!
>
> Having got over the problems of downloading is there any concensus on
> what is actually delivered in 5.12? What is the difference between
> 5.12 and 5.11? Is it worth the cost or is the step reliant entirely on
> what is to follow?
The normal commercial practice in software support is for some retainer
to be paid for continued development. So far we have got off lightly as
we have paid nothing since the machines were released in 2002. Castle
have to survive and it seems completely reasonable for them to make this
sort of charge. They delayed until 5.11 was established as stable,
which it certainly has been here, and have devised this means of
entitlement to future support.
If you want future support, this is the price. You can always wait
until you need it but a spirit of generosity would say that it is fair
to pay now.
--
Tim Powys-Lybbe tim@xxxxxxxxx
For a miscellany of bygones: http://powys.org/
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