[ExchangeList] Re: Mails queuing, not been delivered

  • From: "Chris Wall" <Chris.Wall@xxxxxxxxxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 19 Jul 2006 12:02:37 -0400

Just as an FYI - I am running McAfee Groupshield here on 12 different
Exchange servers, including 3 clustered Exchange servers.  We have not
had any issues - 'yet'.

 

Quick question, are you getting any DCOM errors in your event viewer?

 

I know there is a known issue with McAfee where you have to edit the
default DCOM permissions or the application will create issues.  If you
are not seeing the DCOM errors/warnings, this may not be your cause, but
if you are, fixing those permissions may help.


Regards,

 

________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
Sent: Wednesday, July 19, 2006 10:48 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: Mails queuing, not been delivered

 

Thanks Mark,

 

It is in combination with McAfee enterprise, just not sure what version.
Please Please please, if you do come accross the reg key, please let us
know. Those this error lie with MCAfee or MS? Any plans to release a
patch soon?



Mark Meelhuysen <Mark@xxxxxxxxxxxx> wrote:

        Hi guys,

         

        We had the same problem about 2 months ago. After repeated
contact with microsoft it turned out to be the AntiVirus anyway, though
i had stopped the services. I read below that you are using groupshield.
is this in combination with McAfee 8.0i enterprise? Microsoft pointed me
out to an entry in thje registry which we needed to disable.. and from
the moment I changed the entrie the pending submission queue was
processed again.

        I only regret that I dont know anymore which entry it was.
Stupid..

         

        Hope this helps you out a bit..

         

        With kind regards,

         

        Mark Meelhuysen

         

        
________________________________


        Van: Hans Maris
        Verzonden: wo 7/19/2006 10:38
        Aan: exchangelist@xxxxxxxxxxxxx
        Onderwerp: [ExchangeList] Re: Mails queuing, not been delivered

        We have a similiar problem.

        Mails get stuck in the following queues:

        -    Messages awaiting directory lookup

        -    Messages pending submission

         

        I can't find a system in the crashes/hangs...( they are not on
regular basis)

         

        In out case it is the inetinfo (IIS) process that hangs, and
crashes when trying to stop the services.

        We opened a case and are working with Microsoft to find a
solution.

        I already installed a lot of debugging tools that collected a
lot of logs, but it seems to be not easy to point to the problem...

         

        It seems to me that SMTP becomes irresponsive in 'a certain
condition', some kind of mail that messes up SMTP ???

         

        What I do to come quick online without robooting:

        -    Kill inetinfo.exe

        -    Resart services

         

        If we find some solution I'll let you know...

         

        Hans Maris

        Hans.maris@xxxxxxxxxxxxxxxxx
<mailto:Hans.maris@xxxxxxxxxxxxxxxxx> 

         

        
________________________________


        Van: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] Namens
ChongJa@xxxxxxxxxxxxxxxx
        Verzonden: dinsdag 18 juli 2006 17:44
        Aan: exchangelist@xxxxxxxxxxxxx
        Onderwerp: [ExchangeList] Re: Mails queuing, not been delivered

         

        I would also turn diagnostic logging to max for all counters for
transport and report back your events. Do you recall anything being
updated installed or changed? 

         

        
________________________________


        From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
        Sent: Tuesday, July 18, 2006 3:56 AM
        To: exchangelist@xxxxxxxxxxxxx
        Subject: [ExchangeList] Re: Mails queuing, not been delivered

         

        All services are running, and we have tried disabling Mc Afee,
but no joy. Mails just seem to get stuck in the queue. The only way to
get some of them moving is to reboot the server. Even trying to restart
the sntp service would throw the server into an unresponsive state.

         

        This is getting pretty dire, and I am not quite sure what the
problem is. I have instructed a reinstallation of Exch 2003 sp2. From
what I can see the smtp service is not working as smoothly as I would
want. Just wondering if it corrupt? I just dont know.
        
        Brian Pituley <bpituley@xxxxxxxxxxxxxxxx> wrote:

                Are all your services running?

                 

                What happens if you turn off McAfee?

                 

                Brian Pituley
                Director of Information Technology
                T: 408-441-3611
                F: 408-441-8405
                E: bpituley@xxxxxxxxxxxxxxxx
<mailto:bpituley@xxxxxxxxxxxxxxxx> 

                 

                 

                 

                
________________________________


                From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
                Sent: Monday, July 17, 2006 3:25 PM
                To: exchangelist@xxxxxxxxxxxxx
                Subject: [ExchangeList] Mails queuing, not been
delivered

                Hi Guys,

                 

                Exchange 2003 sp2, windows 2003 sp1, MC Afee Groupshield
6.0.

                 

                Mails are currently queuing up and not been delivered
internally and externally. The mails are stuck in the pending submission
queue, and ideas? Checked event log, and no specific id's.

                 

                Please help

                 

                 

                Dave

                
________________________________


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