[ExchangeList] Re: Mails queuing, not been delivered

  • From: "Mark Meelhuysen" <Mark@xxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Thu, 20 Jul 2006 09:38:34 +0200

Hi Dave,
 
After a big search I finally found a little note with the key :)
I did a search in the microsoft support site and found the article which 
Microsoft released after I had contact with them. There are 2:
 
http://support.microsoft.com/kb/842801/en-us
http://support.microsoft.com/kb/843545/
 
I also spoke some other System administrators and it seems that the newest 
patch released by McAfee (patch 13, it is out for 2 weeks now) also solves a 
lot off known issues.
 
Hope it helps you out. 
 
Greetz,
 
Mark Meelhuysen

________________________________

Van: Dave stevens
Verzonden: wo 7/19/2006 16:48
Aan: exchangelist@xxxxxxxxxxxxx
Onderwerp: [ExchangeList] Re: Mails queuing, not been delivered


Thanks Mark,
 
It is in combination with McAfee enterprise, just not sure what version. Please 
Please please, if you do come accross the reg key, please let us know. Those 
this error lie with MCAfee or MS? Any plans to release a patch soon?


Mark Meelhuysen <Mark@xxxxxxxxxxxx> wrote:

        Hi guys,
         
        We had the same problem about 2 months ago. After repeated contact with 
microsoft it turned out to be the AntiVirus anyway, though i had stopped the 
services. I read below that you are using groupshield. is this in combination 
with McAfee 8.0i enterprise? Microsoft pointed me out to an entry in thje 
registry which we needed to disable.. and from the moment I changed the entrie 
the pending submission queue was processed again.
        I only regret that I dont know anymore which entry it was. Stupid..
         
        Hope this helps you out a bit..
         
        With kind regards,
         
        Mark Meelhuysen

________________________________

        Van: Hans Maris
        Verzonden: wo 7/19/2006 10:38
        Aan: exchangelist@xxxxxxxxxxxxx
        Onderwerp: [ExchangeList] Re: Mails queuing, not been delivered
        
        
        We have a similiar problem.
        Mails get stuck in the following queues:
        -          Messages awaiting directory lookup
        -          Messages pending submission
         
        I can't find a system in the crashes/hangs...( they are not on regular 
basis)
         
        In out case it is the inetinfo (IIS) process that hangs, and crashes 
when trying to stop the services.
        We opened a case and are working with Microsoft to find a solution.
        I already installed a lot of debugging tools that collected a lot of 
logs, but it seems to be not easy to point to the problem...
         
        It seems to me that SMTP becomes irresponsive in 'a certain condition', 
some kind of mail that messes up SMTP ???
         
        What I do to come quick online without robooting:
        -          Kill inetinfo.exe
        -          Resart services
         
        If we find some solution I'll let you know...
         
        Hans Maris
        Hans.maris@xxxxxxxxxxxxxxxxx <mailto:Hans.maris@xxxxxxxxxxxxxxxxx> 
         
        
________________________________

        Van: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] Namens ChongJa@xxxxxxxxxxxxxxxx
        Verzonden: dinsdag 18 juli 2006 17:44
        Aan: exchangelist@xxxxxxxxxxxxx
        Onderwerp: [ExchangeList] Re: Mails queuing, not been delivered
         
        I would also turn diagnostic logging to max for all counters for 
transport and report back your events. Do you recall anything being updated 
installed or changed? 
         
        
________________________________

        From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
        Sent: Tuesday, July 18, 2006 3:56 AM
        To: exchangelist@xxxxxxxxxxxxx
        Subject: [ExchangeList] Re: Mails queuing, not been delivered
         
        All services are running, and we have tried disabling Mc Afee, but no 
joy. Mails just seem to get stuck in the queue. The only way to get some of 
them moving is to reboot the server. Even trying to restart the sntp service 
would throw the server into an unresponsive state.
         
        This is getting pretty dire, and I am not quite sure what the problem 
is. I have instructed a reinstallation of Exch 2003 sp2. From what I can see 
the smtp service is not working as smoothly as I would want. Just wondering if 
it corrupt? I just dont know.
        
        Brian Pituley <bpituley@xxxxxxxxxxxxxxxx> wrote:

                Are all your services running?
                 
                What happens if you turn off McAfee?
                 
                Brian Pituley
                Director of Information Technology
                T: 408-441-3611
                F: 408-441-8405
                E: bpituley@xxxxxxxxxxxxxxxx <mailto:bpituley@xxxxxxxxxxxxxxxx> 
                 
                 
                 
                
________________________________

                From: exchangelist-bounce@xxxxxxxxxxxxx 
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
                Sent: Monday, July 17, 2006 3:25 PM
                To: exchangelist@xxxxxxxxxxxxx
                Subject: [ExchangeList] Mails queuing, not been delivered
                Hi Guys,
                 
                Exchange 2003 sp2, windows 2003 sp1, MC Afee Groupshield 6.0.
                 
                Mails are currently queuing up and not been delivered 
internally and externally. The mails are stuck in the pending submission queue, 
and ideas? Checked event log, and no specific id's.
                 
                Please help
                 
                 
                Dave
                
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