[ExchangeList] Re: Mails queuing, not been delivered

  • From: "Hans Maris" <hans.maris@xxxxxxxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 19 Jul 2006 16:13:40 +0200

We're not using McAfee, but Trend Micro on our exchange servers.
 
Grtz,
Hans Maris
 
________________________________

Van: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] Namens Mark Meelhuysen
Verzonden: woensdag 19 juli 2006 10:58
Aan: exchangelist@xxxxxxxxxxxxx
Onderwerp: [ExchangeList] Re: Mails queuing, not been delivered
 
Hi guys,
 
We had the same problem about 2 months ago. After repeated contact with
microsoft it turned out to be the AntiVirus anyway, though i had stopped
the services. I read below that you are using groupshield. is this in
combination with McAfee 8.0i enterprise? Microsoft pointed me out to an
entry in thje registry which we needed to disable.. and from the moment
I changed the entrie the pending submission queue was processed again.
I only regret that I dont know anymore which entry it was. Stupid..
 
Hope this helps you out a bit..
 
With kind regards,
 
Mark Meelhuysen
 
________________________________

Van: Hans Maris
Verzonden: wo 7/19/2006 10:38
Aan: exchangelist@xxxxxxxxxxxxx
Onderwerp: [ExchangeList] Re: Mails queuing, not been delivered
We have a similiar problem.
Mails get stuck in the following queues:
-          Messages awaiting directory lookup
-          Messages pending submission
 
I can't find a system in the crashes/hangs...( they are not on regular
basis)
 
In out case it is the inetinfo (IIS) process that hangs, and crashes
when trying to stop the services.
We opened a case and are working with Microsoft to find a solution.
I already installed a lot of debugging tools that collected a lot of
logs, but it seems to be not easy to point to the problem...
 
It seems to me that SMTP becomes irresponsive in 'a certain condition',
some kind of mail that messes up SMTP ???
 
What I do to come quick online without robooting:
-          Kill inetinfo.exe
-          Resart services
 
If we find some solution I'll let you know...
 
Hans Maris
Hans.maris@xxxxxxxxxxxxxxxxx <mailto:Hans.maris@xxxxxxxxxxxxxxxxx> 
 
________________________________

Van: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] Namens
ChongJa@xxxxxxxxxxxxxxxx
Verzonden: dinsdag 18 juli 2006 17:44
Aan: exchangelist@xxxxxxxxxxxxx
Onderwerp: [ExchangeList] Re: Mails queuing, not been delivered
 
I would also turn diagnostic logging to max for all counters for
transport and report back your events. Do you recall anything being
updated installed or changed? 
 
________________________________

From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
Sent: Tuesday, July 18, 2006 3:56 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: Mails queuing, not been delivered
 
All services are running, and we have tried disabling Mc Afee, but no
joy. Mails just seem to get stuck in the queue. The only way to get some
of them moving is to reboot the server. Even trying to restart the sntp
service would throw the server into an unresponsive state.
 
This is getting pretty dire, and I am not quite sure what the problem
is. I have instructed a reinstallation of Exch 2003 sp2. From what I can
see the smtp service is not working as smoothly as I would want. Just
wondering if it corrupt? I just dont know.

Brian Pituley <bpituley@xxxxxxxxxxxxxxxx> wrote:
        Are all your services running?
         
        What happens if you turn off McAfee?
         
        Brian Pituley
        Director of Information Technology
        T: 408-441-3611
        F: 408-441-8405
        E: bpituley@xxxxxxxxxxxxxxxx <mailto:bpituley@xxxxxxxxxxxxxxxx> 
         
         
         
        
________________________________

        From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
        Sent: Monday, July 17, 2006 3:25 PM
        To: exchangelist@xxxxxxxxxxxxx
        Subject: [ExchangeList] Mails queuing, not been delivered
        Hi Guys,
         
        Exchange 2003 sp2, windows 2003 sp1, MC Afee Groupshield 6.0.
         
        Mails are currently queuing up and not been delivered internally
and externally. The mails are stuck in the pending submission queue, and
ideas? Checked event log, and no specific id's.
         
        Please help
         
         
        Dave
        
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