[duxuser] Re: installation of dbt1007 problem
- From: Sandra McCoy <smccoy67@xxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Sun, 15 Jun 2008 20:14:01 -0700
Steve,
I will call them this next week. Today I wanted to open a braille document I
had previously saved in 10.6. I still have 10.6, but my computer tried to open
it in the 10.7 program that would not work, so I went ahead and uninstalled
10.7. Now I am back to working in 10.6 again and my braille document will
open. From some of the other messages on this topic, it sounds like others are
having problems getting 10.7 activated too.
Sandra
Date: Sun, 15 Jun 2008 20:58:37 -0400From: s.dresser@xxxxxxxxxxxxxxxxxx:
[duxuser] Re: installation of dbt1007 problemTo: duxuser@xxxxxxxxxxxxx
Sandra,
I strongly recommend calling Duxbury Technical Support. I know from personal
experience that they are very responsive, and they are much better equipped to
help you sort out the issues you have encountered than we are. We know nothing
about your system, and the problems you've experienced may be machine specific.
Besides, if there are problems with the installation process, Duxbury needs to
be informed directly.
Steve
----- Original Message -----
From: Sandra McCoy
To: duxuser@xxxxxxxxxxxxx
Sent: Saturday, June 14, 2008 12:31
Subject: [duxuser] Re: installation of dbt1007 problem
I downloaded 10.7 also and have 10.6 SR4 too. It would not let me activate
10.7 for the free 45 days and told me that I had to pay. I entered my 10.6 SR4
code in the blank box and got nowhere. So here I am with 10.7 downloaded and
don't know what to do. I don't even know what "invoking the installation file"
is so I really feel helpless.> From: gpatterson002@xxxxxxxxx> To:
duxuser@xxxxxxxxxxxxx> Subject: [duxuser] installation of dbt1007 problem >
Date: Sat, 14 Jun 2008 15:37:35 +0000> > > > I have downloaded the demo of
V10.7. I currently have DBT V10.6 SR4 installed. > I have Windows XP, SR2.> >
When I invoked the installation file, I was told that I must use Add/Remove to
> remove the current version before I could continue this installation. I was >
given no other choice.> > Anyone have any ideas why this happened? Something I
read said that you could > run this version in parallel with V10.6. > > Any
suggestions would be appreciated.> > --> Gary Patterson>
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