Rob, Nope, it doesn't help. Downloaded and installed the file, but checking for new firmware or software still results in "general failure" message. Peter ROB MEREDITH wrote: >Peter: > >Just download and run the following: > >www.aph.org/tech/bp_setup.exe=20 > >If this doesn't solve your problems, let us know. > >Rob Meredith > > > >>>>peter.rand@xxxxxxxxxxxx 10/08/04 05:21AM >>> >>>> >>>> >Hi Larry/Rob, > >I'm now back in town, and would love to solve the following issue which=20 >we discussed earlier: > >When I plug in the Book Port to my WinXP notebook I get the message: > >"A Book Wizard Reader update is required for this version of Book Port=20 >Transfer, >but an error occurred while trying to download the update. Please=20 >download the update >through the Check for Updates option on the Book Wizard Reader help=20 >menu, or connect >to the Internet before starting Book Port Transfer". > >Neither of the above two suggestions results in an update to the Book=20 >Wizard Reader. > >Then, when I'm in Book Port Transfer and select Options/Advanced and=20 >check for a software or firmware update, >I get the error message: > >"General failure - operation not completed"<> > >Software and firmware are, I believe, the most recent betas (as per=20 >about September 18th). > >Peter > > > >Peter Rand wrote: > > > >>Hi Larry, >> >>I tried at 2pm EST, and still get the same error. >>I'm leaving on a trip tomorrow, so I can't back to you for >>a while on this. >> >>Peter >> >> >>LARRY SKUTCHAN wrote: >> >>=20 >> >> >> >>>Peter: >>> >>>Would you try it again this morning. It is possible we had Web host =3D >>>problems. >>> >>> >>>=20 >>> >>> =20 >>> >>> >>> >>>>>>peter.rand@xxxxxxxxxxxx Friday, September 17, 2004 7:13:54 AM >>> >>>>>> =20 >>>>>> >>>>>> =20 >>>>>> >>>>>> >>>>>> >>>Hi Larry, >>>=20 >>> >>> =20 >>> >>> >>> >>>>Are you connected to the internet when you check? >>>> =20 >>>> >>>> =20 >>>> >>>> >>>> >>>Yes. I also deleted some files on the Book Port to ensure that there =3D >>>was=3D20 >>>more than enough room for the firmware update.=3D20 >>> >>>Peter=3D20 >>> >>>=20 >>> >>> =20 >>> >>> >>> >>>>=3D20 >>>>=3D20 >>>> =20 >>>> >>>> =20 >>>> >>>> >>>> >>>>>>>peter.rand@xxxxxxxxxxxx Friday, September 17, 2004 12:56:07 AM >>> >>>>>>> =20 >>>>>>> >>>>>>> =20 >>>>>>> >>>>>>> >>>>>>> >>>>Larry,=3D20 >>>>=3D20 >>>>When I'm in Book Port Transfer and select Options/Advanced and =3D >>>> =20 >>>> >>>> =20 >>>> >>>> >>>> >>>check=3D3D20 >>>=20 >>> >>> =20 >>> >>> >>> >>>>for a software >>>>or firmware update, I get the error message: >>>>"General failure - operation not completed"=3D20 >>>>=3D20 >>>>Software and firmware are the most recent betas.=3D20 >>>>=3D20 >>>>Peter=3D20 >>>>=3D20 >>>>=3D20 >>>>=3D20 >>>> =20 >>>> >>>> =20 >>>> >>>> >>>> >>>=3D20 >>> >>> >>> >>> >>>=20 >>> >>> =20 >>> >>> >>> >> >>=20 >> >> >> > > > > > > > >