Peter: Would you try it again this morning. It is possible we had Web host = problems. >>> peter.rand@xxxxxxxxxxxx Friday, September 17, 2004 7:13:54 AM >>> Hi Larry, > Are you connected to the internet when you check? Yes. I also deleted some files on the Book Port to ensure that there = was=20 more than enough room for the firmware update.=20 Peter=20 > =20 >=20 >>>> peter.rand@xxxxxxxxxxxx Friday, September 17, 2004 12:56:07 AM >>> > Larry,=20 >=20 > When I'm in Book Port Transfer and select Options/Advanced and = check=3D20 > for a software > or firmware update, I get the error message: > "General failure - operation not completed"=20 >=20 > Software and firmware are the most recent betas.=20 >=20 > Peter=20 >=20 > =20 >=20 =20