Hi everyone. I am probably going to open a can of worms about this topic but here goes. I feel for Amy and Sharon and others who have come across strange behavior with their Book Ports. I realize that the policy of APH is that those who participate in the beta testing program cannot and do not receive phone support. In my opinion, this is not good. There are times when an e-mail just won't do especially when I think that there are times when a problem is encountered that you need to be able to demonstrate the problem you are having and the written word just doesn't cut it. Other companies have customers test betas and take phone calls. Isn't there some way where users could call Aph tech support? Thank you. Michael Massey