[bookport] Re: Book Port Problems
- From: "Michael Massey" <micmey@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 22 Nov 2004 07:12:10 -0700
Hi, Clarcne. It certainly is not your debate but I do very much appreciate
the fact that you responded since your are in the technology field. Again,
thank you very much for responding.
Michael Massey
----- Original Message -----
From: "Clarence Whaley" <clarence@xxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, November 22, 2004 6:50 AM
Subject: [bookport] Re: Book Port Problems
> This really isn't my debate and I can't answer that question; I was simply
> referring to support on the beta software which I certainly understand.
>
>
>
> At 06:46 AM 11/22/2004 -0700, you wrote:
>>Hello, Clarence. I respectfully disagree with you up to a point. Once a
>>final release is implemented, we still are not allowed phone support.
>>There
>>were a couple of times that I really needed phone support and found myself
>>in a jam when I couldn't have it. Yes, beta testing involves risk. Why
>>is
>>it that once a final release is implemented that we do not have phone
>>support?
>>
>>Michael Massey
>>----- Original Message -----
>>From: "Clarence Whaley" <clarence@xxxxxxxxxxx>
>>To: <bookport@xxxxxxxxxxxxx>
>>Sent: Monday, November 22, 2004 6:42 AM
>>Subject: [bookport] Re: Book Port Problems
>>
>>
>> >I would totally agree with you if APH twisted your arm and made you use
>> >the
>> > beta software. The nature of beta software is that there can and
>> > probably
>> > will be issues, so it is something we do at our own risk and are
>> > willing
>> > to
>> > revert back to production if too unstable. I certainly agree with
>> > their
>> > policy here; otherwise they would always be dealing with issues related
>> > to
>> > beta rather than support production versions.
>> >
>> >
>> >
>> > At 06:30 AM 11/22/2004 -0700, you wrote:
>> >>Hi everyone. I am probably going to open a can of worms about this
>> >>topic
>> >>but here goes.
>> >>
>> >>I feel for Amy and Sharon and others who have come across strange
>> >>behavior
>> >>with their Book Ports. I realize that the policy of APH is that those
>> >>who
>> >>participate in the beta testing program cannot and do not receive phone
>> >>support. In my opinion, this is not good. There are times when an
>> >>e-mail
>> >>just won't do especially when I think that there are times when a
>> >>problem
>> >>is
>> >>encountered that you need to be able to demonstrate the problem you are
>> >>having and the written word just doesn't cut it.
>> >>
>> >>Other companies have customers test betas and take phone calls. Isn't
>> >>there
>> >>some way where users could call Aph tech support?
>> >>
>> >>Thank you.
>> >>
>> >>Michael Massey
>> >
>> >
>> > Clarence Whaley
>> > Training Division Manager
>> > GW Micro
>> > E-Mail: Clarence@xxxxxxxxxxx
>> > Direct Voice (615) 383-6248
>> > or 866-699-8901
>> > Direct Fax (260) 489-2608
>> > GW Micro Voice Number 260-489-3671
>> > http://www.gwmicro.com
>> > or press enter below to read all about our training program
>> > http://www.gwmicro.com/training
>> >
>> >
>
>
> Clarence Whaley
> Training Division Manager
> GW Micro
> E-Mail: Clarence@xxxxxxxxxxx
> Direct Voice (615) 383-6248
> or 866-699-8901
> Direct Fax (260) 489-2608
> GW Micro Voice Number 260-489-3671
> http://www.gwmicro.com
> or press enter below to read all about our training program
> http://www.gwmicro.com/training
>
>
Other related posts:
